Dining Operations Manager

Pay: - Pay varies by location


Location: DUDLEY , Massachusetts


Responsibilities:

• Manage daily meal service, events, and all operations related to assigned cafés and dining accounts.
• Oversee catering for meetings, corporate events, and dining services, ensuring seamless execution and client satisfaction.
• Provide strategic leadership by hiring, training, and developing staff; manage work schedules and foster a cohesive, high-performing team.
• Support the District Manager in analyzing business results, developing action plans, and implementing strategies to improve performance and drive growth.
• Assist in monitoring P&L financial reports for each account and help develop strategies to align performance with company goals.
• Monitor, evaluate, and audit food, beverage, and service offerings to maintain café satisfaction; initiate improvements as needed.
• Ensure safe, secure, and healthy facility environments by enforcing sanitation standards and procedures in compliance with local regulations.
• Motivate culinary and management teams to innovate and modernize menus and services.
• Collaborate with account teams and provide recommendations to the District Manager to increase market share and enhance customer experience.
• Assist with special corporate projects or events as assigned.
• May be assigned other duties and responsibilities as needed.

Qualifications:

• Bachelor's degree in business, hospitality, or a related field preferred.
• 5+ years of relevant industry and management experience.
• Proficiency in Microsoft Office Suite.
• Knowledge of culinary techniques and industry trends.
• Superior customer service skills and daily interactions with our customers and clients.
• Have a strong understanding of employee and client relations.
• Strong ability to support, manage, and promote growth initiatives.
• Full-time travel to accounts to support operational needs.

About Us

Together, American Food & Vending and American Dining Creations form one of the nation's largest privately held dining and refreshment service organizations. Family-owned and headquartered in Syracuse, NY, we have served clients nationwide for more than 80 years, delivering customized dining and refreshment solutions across business, education, healthcare and cultural environments.

Recognized by NAMA and our peers as Operator of the Year , we combine national capabilities with a personal, responsive approach to create exceptional experiences for our clients and guests.

Our Mission

To create moments of happiness through customized hospitality experiences that delight guests and bring people together.

Our Vision

To be the best in the industry at elevating hospitality experiences for places where people want to be.

Our Values: F.I.R.S.T.

Family - Treat people as family.

Integrity - Do the right thing.

Responsiveness - Listen first. Then act with urgency.

Service Excellence - Deliver exceptional experiences every day.

Teamwork - Win together.

American Dining Creations Offers:

• Weekly pay
• 401K with company match
• Employee Assistance Program
• Eligible employees offered Medical, Prescription, Dental, and Vision Plans, FSA/HSA
• Ongoing training and development programs
• Bonus Programs for eligible positions

American Food & Vending is an Equal Opportunity Employer.

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