Service Technician - Mercedes Benz of Fairfield

Price Family Dealerships Mercedes Benz of Fairfield

We need Technicians at Price Family Dealerships Mercedes Benz of Fairfield, where customers and employees come first!!!

Commitment to Excellence and Integrity

Price Family Dealerships is proud to share our Core Values, which are the guiding principles that shape our operations, interactions, and engagement with customers, our community, and each other. These Core Values are more than mere words they symbolize the heart and soul of our organization, illuminating our path and distinguishing us from the competition.

Our Core Focus

Delivering a Simple, Honorable Experience

Our Niche

Putting Our Customers, Coworkers, and Community at the Heart of Everything We Do

Our Core Values

Driven by Excellence

We are committed to delivering nothing short of excellence in all we do. This dedication extends to enhancing customer interactions and ensuring our associates can efficiently sell our products and services. Our relentless commitment to process improvement, innovation, and raising standards enables us to stay ahead of the competition and meet the evolving needs of our customers.

Fueled by Good People, Doing the Right Thing, Together

Integrity and teamwork are at the core of our operations. This value emphasizes keeping our promises, maintaining transparency, honesty, and kindness, and fostering an environment where everyone feels respected, heard, and appreciated. We prioritize contributing value to our customers and our team, upholding the highest standards of conduct.

Racing to Win

Our competitive spirit drives us to achieve top rankings in Customer Satisfaction Index (CSI) ratings, sales, and manufacturer recognitions. Winning, for us, is about creating win/win situations for all stakeholders. When our customers succeed, we succeed, benefiting our communities as well.

Grounded by Humility

Regardless of our successes, we remain humble. We share credit, take responsibility, and are never too big for any job. We continuously seek opportunities for self-improvement and celebrate the strengths of others. Our culture of gratitude acknowledges that our achievements result from team efforts.

Our Commitment

Over the past 25 years, Price Family Dealerships have received numerous Customer Service and President's awards, reflecting our unwavering commitment to excellence and customer satisfaction.

Duties and Responsibilities:

• Performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
• Diagnoses cause of most malfunctions and performs repair.
• Communicates with parts department to obtain needed parts.
• Saves and tags parts of the job if under warranty or if requested by the customer.
• Examines assigned vehicle to determine if further safety or service work is required or recommended.
• Communicates with service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time.
• Documents all work performed and recommended on the repair order.
• Road tests vehicles when required or refers to the test technician.
• Participates in manufacturer-sponsored training programs, schools, and events.
• Keeps abreast of manufacturer technical bulletins.
• Supervises work of any apprentice technicians as assigned.
• Reports machinery defects or malfunctions to supervisor.
• Ensures that customers' cars are kept clean. Notifies service advisor immediately of anything that has happened to change the appearance or condition of the vehicle.
• Keeps shop area neat and clean.
• Maintains and is accountable for all dealership-owned tools and manuals. Returns them to the proper place and in the same condition as they were received.
• Understands, keeps abreast of and complies with federal, state, and local regulations such as hazardous waste disposal, OSHA Right-to-Know etc.
• Operates all tools and equipment in a safe manner.
• Reports any safety issues immediately to management.
• Other tasks as assigned.

Qualifications:

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
• Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
• Mercedes Benz and Sprinter experience a plus!

Mercedes-Benz of Fairfield