Resort Reservation Specialist

Resort Reservation Specialist

Main Office: Off Site Job Summary Resort Reservation Specialists create a pleasant and engaging experience for Sun's RV Resort customers through inbound and outbound call efforts, completing site reservation transactions and selling vacation rental home reservations, vacation enhancers, and upgrades.

Job Duties

• Field incoming phone calls from resort hotline and the field
• Respond to incoming web chats ensuring a positive customer experience
• Guide incoming callers through the reservation process
• Ensures a positive customer experience by effectively managing the site rental process through inbound and outbound calls and Sales Force lead software which includes reservations, payments, and retaining knowledge of all company RV resorts and amenities
• Educate guests on resort locations, amenities and bookings
• Meets and/or exceeds the targeted calls, site nights, presented/handled call ratios, and revenue creation on a daily, weekly, and monthly basis
• Works with existing customers to obtain potential new customers through referral programs
• Maximizes sales by extending the stays of customers, reserving future bookings, and selling vacation enhancers
• Meets and/or exceeds all reservation goals as assigned
• Adheres to all company policies regarding inbound and outbound calls
• Other duties as assigned

Requirements

• High School Diploma or GED (Required)
• 1 year in sales and customer service experience (Required)
• Excellent customer service and organizational skills
• Strong interpersonal and communication skills
• Basic computer proficiency skills including the ability to use Microsoft Office Suite, email, and internet
• Required Certifications/Licensures: (Valid driver's license)

BENEFITS

At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded, and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

Comprehensive Medical and Prescription coverage with 4 plan options so you can choose the plan that best meets the needs of you and your family

Comprehensive Dental and Vision Plans

On-Site Fitness Center

Voluntary Health and Dependent Care Reimbursement Accounts

Life, Accidental Death & Dismemberment Insurance and Dependent Life

Short and Long-Term Disability Coverage

401(k) Plan with Sun matching contribution

Employee Assistance Program

Identity Theft Insurance

Legal Assistance Plan

Pet Insurance

Tuition Reimbursement program providing financial support to team members who further their formal education

Vacation RV Site Discounts for team members when visiting SunRV Resorts across the nation

Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more

Up to six weeks of paid parental leave for the birth of a child, adoption, or placement of a child

Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty

ACCESSIBILITY ASSISTANCE If you are an individual with a disability and need assistance completing an online application, please contact us at (844) SUN-4343. Alternatively, an email may be sent to View email address on click.appcast.io. "Applicant Accommodation" should be included in the subject line of the email. Please note that this phone number and email address are only for those individuals who would like to request an accommodation to apply for a job.