Security Manager

Director of Security

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

Welcome to The Wade - Lakeshore, a premier property in the Pyramid Global Hospitality portfolio. Situated in the heart of Chicago, Illinois, our hotel features 520 guest rooms and an impressive 20,386 sq ft of meeting space, offering a dynamic and sophisticated environment for both guests and employees. At The Wade, we pride ourselves on delivering exceptional service and creating unforgettable experiences. As a member of our team, you'll work in a vibrant and supportive setting, surrounded by the stunning views and lively energy of Chicago. We offer diverse positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for excellence. We provide comprehensive training programs to ensure our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at The Wade. Take the first step towards a rewarding career by applying today. At Pyramid Global Hospitality, we are committed to caring for our team members by offering a comprehensive benefits package for full-time employees. Our benefits include medical insurance with employer contribution and vision, dental, life, pet, and accident insurance options. We also provide a 401(k) program with an employer match and immediate full vesting. In addition, employees enjoy paid time off and exclusive discounts across our portfolio of hotels. Join our team and experience the support, flexibility, and benefits that help you thrive both professionally and personally.

Position Summary

The Director of Security is responsible for leading all security, safety, and loss prevention initiatives for The Wade Hotel Chicago. This role protects guests, team members, visitors, hotel assets, and property while ensuring a safe, welcoming, and luxury guest experience. The Director of Security develops and implements comprehensive security programs, emergency response procedures, and risk management strategies that align with hotel standards and operational goals.

The Director serves as the primary liaison with local law enforcement, emergency response agencies, and hotel leadership regarding safety and security matters.

Essential Duties and Responsibilities

• Direct all hotel security and loss prevention operations on a 24/7 basis.
• Develop and maintain security policies, procedures, and standards to protect guests, associates, and hotel assets.
• Lead, train, schedule, and develop the Security team to ensure exceptional performance and guest service.
• Oversee surveillance systems, CCTV operations, access control systems, key control procedures, and physical security measures.
• Conduct routine security assessments and identify opportunities to reduce risk and enhance safety.
• Manage investigations involving guest incidents, theft, workplace misconduct, property damage, and other security-related matters.
• Prepare incident reports and maintain accurate records in accordance with hotel and legal requirements.
• Develop and lead emergency preparedness programs, including fire safety, severe weather response, evacuation procedures, and active threat response plans.
• Ensure compliance with local, state, and federal safety regulations, fire codes, and hospitality industry standards.
• Partner with Human Resources on workplace safety, associate investigations, and training initiatives.
• Collaborate with Operations, Engineering, Housekeeping, Front Office, and Food & Beverage teams to ensure security considerations are incorporated into daily operations.
• Monitor and manage security-related budgets, equipment purchases, and vendor relationships.
• Provide regular reporting and risk assessments to hotel leadership.
• Coordinate VIP security arrangements and special event security plans as needed.
• Respond to emergencies and significant incidents requiring leadership intervention.

Qualifications

Required

• Minimum 3 years of leadership experience managing security teams.
• Experience in hospitality, luxury hotels, resorts, or customer-facing environments.
• Strong knowledge of security operations, investigations, emergency response, and risk management.
• Excellent communication, leadership, and interpersonal skills.
• Ability to maintain confidentiality and exercise sound judgment.
• Proficiency with security technologies, reporting systems, and Microsoft Office applications.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.