Health Coach - Remote

RemoteFull timeR-102067Job Description:Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit Coaches operate in a structured, high-engagement outreach model utilizing an automated dialer system to connect with members throughout the day. Coaches conduct back-to-back coaching conversations, providing education, support, and motivation to help members progress toward their health goals while following established workflows and documentation standards.Job Summary:Start Date: Monday, October 26th, 2026Shift: Monday - Friday: Must be open to any shift between the hours of 10:30am – 9:00pm CST.It is required to work every fourth Saturday from 8:00am-4:30pm CSTTraining: Training will be a duration of 6 weeks from 8am – 4:30pm CSTDue to the structured training schedule, new hires are unable to miss any days of training.Compensation: Hourly Rate: $21.50 or $25 including certification through NBC-HWC or CHES onlyThe Health Coach is part of a multi-disciplinary team that is responsible for improving both the individual health and wellness of program participants and the overall health status of a client's population. The Health Coach is an integral part of an overall client specific Health and Care Support Team that engages and supports members with improving lifestyles and behaviors that put them "at risk" of developing chronic or disease conditions. The Health Coach looks to be a positive change agent in helping members alter behaviors that lead to better health and reduction / elimination of identified risk factors. A Health Coach is supervised by an Operations Coach Manager.Essential Job Functions:Participating in the following types of telephonic calls:Engagement (inbound and outbound)- contacting eligible participants to inform them of the program offering and enroll them in the programCoaching (inbound and outbound)- providing individualized behavior change coaching to reduce or eliminate high risk behaviors and encourage adoption of habits that are conducive to a higher quality of lifeChase (outbound)- reaching out to members who are enrolled in coaching, but do not have a scheduled callCoordinate delivery of services and care with other members of a multi-disciplinary care team, including nurses, pharmacists and external vendors.Support operational aspects of the assigned area to meet the organization's customer requirements, which can include multiple customers.Adhere to a schedule and caseload to support success and connectivity of member interactionCaseloads may be a 1:1 model or team based. This is determined by the business/client need.Participate in daily and monthly meetings for updates and to present findings and insightNote and track the members' progress and efficacy of programSpecific Skills/ Attributes:Effective interpersonal and communication skills requiredUnderstand directions and communicate/respond to inquiriesEnthusiastically inspires members to change behaviors and to see possibilitiesAbility to learn to coach effectively using motivational interviewingFlexibility to work any shift (typically an evening shift) or change shifts based on business needs. This also includes availability to work rotating SaturdaysQualifications:Bachelor's degree in health-related field required (i.e., Psychology, Nutrition, Exercise Science, etc.) In specific cases, NBHWC certification might substitute for the "health -related" part of the completed 4-year degree1 -2 years of related experience required; experience in a customer service role preferredExperience with benchmarks and contact center metrics preferred, including adherence to scheduleProficiency in computer data entry and Microsoft OfficeAbility to coordinate telephonic communication with program participants while simultaneously navigating software platform and entering data, for extended periods of timeKnowledge ability to quickly learn information around lifestyle related topics such as: smoking cessation, weight management, nutrition, exercise, stress reduction and sleep desiredAbility to work independently and prioritize a moderate workload with minimal supervisionAdaptability to schedule changes on an as-need basisAbility to multitask with members and operationally with managers and support staffHard-wired internet connection is necessary as WIFI is not permittedSharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.Everyone lives better, longer. That's the vision. We're making strides every day by bringing together the many different elements of health for you, your family, and your community. It's not easy connecting doctors, health plans, employers, useful tools, quality information, and more to deliver what you need when you need it. But that's what makes Sharecare special. We're putting the power of living your healthiest life in your hands.Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.J-18808-Ljbffr