Customer Account Manager

Customer Account Specialist

The Customer Account Specialist maintains strong relationships with customers while ensuring their needs and expectations are consistently met. In this role, you support customers with order management, resolve issues, and partner closely with the outside sales team to effectively manage accounts. You will contribute to impactful projects, collaborate with cross-functional teams across the organization, and help drive success for both the company and its customers.

Responsibilities

• Address and resolve customer inquiries, complaints, and issues in a timely and effective manner by collaborating with cross-functional departments.
• Provide accurate and relevant information on products and product parameters to customers and Territory Sales Managers.
• Anticipate customer needs, identify potential issues, and develop solutions to improve service levels and overall customer experience.
• Troubleshoot and resolve customer service issues, ensuring clear communication and follow-through until resolution.
• Oversee the processing of customer orders, including entry, updates, and adjustments, to ensure accurate and timely delivery.
• Manage changes to orders and coordinate with internal teams to maintain service and delivery commitments.
• Partner with the sales team to identify and implement opportunities for process improvement throughout the order-to-delivery cycle.
• Monitor customer satisfaction levels, key performance indicators, and service level agreements to ensure targets are achieved.
• Address customer concerns promptly and escalate issues to the appropriate stakeholders when necessary.
• Log and maintain detailed records of customer interactions, complaints, and resolutions in the CRM system.
• Support inside sales activities by providing sales support, order processing, and account management assistance.
• Effectively manage competing priorities and deadlines in a fast-paced environment while maintaining high accuracy and service quality.

Essential Skills

• Demonstrated customer service experience in a professional environment.
• Experience adhering to service and delivery deadlines while managing multiple tasks.
• Experience managing competing priorities in a fast-paced environment.
• Experience working with CRM and ERP systems.
• Strong verbal and written communication skills.
• Strong problem-solving skills with the ability to identify issues and implement effective solutions.
• Strong time management skills and the ability to multi-task.
• High attention to detail and accuracy in order entry and processing.
• Proficiency with Microsoft Office applications.
• Customer service orientation with a focus on building and maintaining strong customer relationships.
• Experience in order entry, order processing, and inside sales or sales support.
• Ability to work effectively with deadlines and perform under pressure.

Additional Skills & Qualifications

• Bachelor's degree is preferred.
• Experience working with Salesforce CRM.
• Experience working with INFOR M3 ERP.
• Advanced analytical skills, including the ability to prepare and analyze databases and spreadsheets to support business decisions and provide recommendations to leadership.
• Experience in account management and inside sales support.
• Ability to collaborate effectively with Territory Sales Managers and cross-functional teams.
• Strong organizational skills and the ability to document customer interactions comprehensively in CRM tools.

Work Environment

This role is based in a large corporate office located in Auburn Hills, MI. You will work in an office cubicle environment equipped with dual monitors and standard office technology. The position involves close collaboration with Customer Account Managers and their supervisors in a professional, fast-paced setting. The organization offers a supportive internal culture with opportunities to gain broad experience and advance from within as the company continues to grow.

Job Type & Location

This is a Contract to Hire position based out of Auburn Hills, MI.

Pay and Benefits

The pay range for this position is $26.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Auburn Hills, MI.

Application Deadline

This position is anticipated to close on Jun 12, 2026.