Supervisory Loan Specialist
US Department of Veterans Affairs
Job Title
Supervisory Loan Specialist; GS-13 PD-39066A
Duties
Assists the Loan Production Officer in leading the Loan Production Section with staff in GS-7 through GS-12 positions. Loan Specialists in the GS-7 - GS-12 position report directly to the Assistant Loan Production Officer. The ALPO is tasked with recommending long-range goals, work improvement strategies, and refined customer service techniques within his/her area of expertise in support of the LGY mission.
Plans, develops, organizes, coordinates, and directs the Loan Processing functions for all Veterans and Surviving Spouses on a nationwide basis.
Monitors the work of staff who are providing information, advice, and assistance on all types of VA guaranteed and direct loans to Veterans, mortgage lenders, real estate brokers, builders, attorneys, title companies and other stakeholders who write, email, call, or visit a VA facility or attend VA sponsored training events.
Collaborates with the Lead Loan Specialists (Team Leaders), other ALPOs & LPOs nationwide, Accounts Management Officer, the Assistant Director Program Management and Performance Loan Production and the Chief of Loan Policy to ensure achievement of performance metrics and the use of data analytics to monitor the performance of lenders. Through this collaboration, ensures that Veterans receive service that exceeds industry standards. Recommends appropriate action to correct any performance issues that are identified to ensure that Veterans are served accurately and timely, exceeding industry expectations.
Serves as a subject matter expert on VA-guaranteed home loan regulations, policies and procedures and represents VA at high-level meetings with stakeholders including officials of lending institutions.
Responsible for ensuring equal opportunity for all employees supervised in selection for training, promotions, awards and recognition, participation on teams and other career development opportunities.
Provides employees with ongoing feedback on performance through regular communication and ongoing progress reviews throughout the year.
Training of staff is a key component of ensuring accurate service delivery. Ensure that regular training is provided to all Loan Production employees as well as immediate training on program.
Provides training sessions, seminars, and workshops for employees of lenders to inform them of the various VA policies and procedures related to mortgage loan underwriting and processing requirements. These sessions are conducted in large group meetings which may be held in a meeting room or online and may be customized for specific lending institutions based upon results of loan reviews.
Work Schedule
Full time, Monday through Friday 8:00 AM - 4:30 PM.
Promotion Potential
The Full performance for this position is GS-13.
Telework
Available, as determined by the agency policy.
Virtual
This is not a virtual position.
Position Description/PD#
Supervisory Loan Specialist; GS-13 PD-39066A
Relocation/Recruitment Incentives
Not Authorized.
Financial Disclosure Report
Not Required.
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