Customer Service Representative - State Farm Agent Team Member

Benefits:

• Base Pay + Uncapped Commission
• 401(k) matching
• Competitive salary
• Free food & snacks
• Health insurance
• Paid time off
• Parental leave
• Training & development

ROLE DESCRIPTION:

Job Description: Customer Service Representative

Position: Customer Service Representative

Location: Vince Clark Insurance Agency

Overview:

Vince Clark Insurance Agency is seeking a dedicated Customer Service Representative to join our dynamic team. This dual-role position focuses on servicing our current book of business while also identifying opportunities for growth through sales. The ideal candidate will excel in customer satisfaction and contribute to achieving agency goals.

Key Responsibilities:

• Provide exceptional customer service to clients, addressing inquiries and resolving issues promptly.

• Maintain and service the current book of business, ensuring client needs are met.

• Identify opportunities for upselling and cross-selling insurance products based on client needs.

• Collaborate with team members to develop strategies that align with agency goals.

• Process policy changes, renewals, and claims efficiently and accurately.

• Keep abreast of industry trends and product offerings to better serve clients.

• Assist in maintaining client records and documentation in the agency management system.

• Contribute to a fast-paced and rewarding work environment through teamwork and proactive communication.

Qualifications:

• High school diploma or equivalent; degree in business or related field is a plus.

• Proven experience in customer service, preferably in the insurance industry.

• Strong communication skills, both verbal and written.

• Ability to work in a fast-paced, challenging environment.

• Sales-oriented mindset with a focus on customer satisfaction.

• Bilingual in Spanish is a significant advantage.

What We Offer:

• Competitive salary and benefits package.

• Opportunities for professional development and growth.

• A supportive and collaborative team environment.

If you are passionate about providing exceptional service and are eager to help clients while driving agency growth, we encourage you to apply for this rewarding opportunity at Vince Clark Insurance Agency.

Compensation: $20.00 per hour


My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Kankakee, IL and help customers with their insurance and financial services needs, including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.