Customer Care Agent

Customer Care Agent

Functional Area: Front Office - Patient Services

City: East Hartford

Work Location Type: Hybrid

State: CT

Employment Type: Full-time (30+ hrs/week)/FULLTIME

Position Description & Requirements

Responsible for timely and effective scheduling of patients for multiple offices and modalities.

Demonstrate an understanding of modalities offered at each location and hours of operation.

Modalities include Mammography, MRI, CT, Ultrasounds and more.

Comfortability with communication between patients, clinical offices, and physicians.

Knowledge of medical insurance and patient demographics preferred.

Hybrid Schedule.

Desired Professional Skills and Experience:

Experience with scheduling and/or medical billing application preferred.

Excellent dictation, communication skills, and telephone manner.

Knowledge of Radiologic modalities preferred.

Ability to work independently and multi-task.

Why Radiology Partners:

Competitive Benefits package Eligibility starts the month after hire, with tiered options to choose from.

Compensation Reviews, Career Growth Opportunities.

Generous PTO Plans and Paid Holidays.

Proudly Certified as a Great Place to Work for Five Consecutive Years.

Compensation: The hourly range for this position is $19-$25. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. In addition to this range, Radiology Partners offers competitive total rewards packages, which include possible incentive and productivity programs, health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements).