Service Support Specialist

Owner Support Services Specialist

We are seeking an Owner Support Services Specialist to support the Tower division's Property Management team. The team interacts with landlords and resolves issues and answers questions posed by both them and employees from various departments. Day to day you will assist with administering the team's daily functions. As an Owner Support Services Specialist your focus will consist of answering and redirecting a high volume of calls and triaging the team's incoming email queue, including forwarding work requests to the appropriate internal teams. You will receive, open, and distribute substantial amounts of mail and respond to certain non-tower-related inquiries.

Key Responsibilities

• Answer a high volume of incoming calls, understand customers' inquiries, and research, respond, and/or forward to the appropriate team members for resolution.
• Receive, log, sort, redirect, and scan into Salesforce a large volume of incoming mail and e-mail correspondence and forward to the appropriate teams within one business day of receipt.
• Scan and upload leases, amendments, renewal notices, landlord notification letters, vendor changes, and other correspondence.

Required Skills

• Effective written and verbal communication, including active listening and a professional phone presence.
• Customer focus and adaptability to different personality types.
• Strong time management and organizational skills; ability to accomplish multiple tasks within agreed upon timeframes in a very fast-paced environment.
• Self-motivated; able to work both independently and with a team.
• Data entry skills.

Preferred Skills

• Excel, Oracle, and Salesforce experience.
• Salesforce experience (nice to have).

Education Requirements

• Bachelor's degree or equivalent work experience preferred.

Required Experience

• Between 12 years of call center or other relevant experience.
• Customer service experience (12 years).

Nice-to-Have Experience

• Administrative experience in a fast-paced office environment strongly preferred.

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

About the Client

This global real estate investment trust (REIT) specializes in wireless and communications infrastructure, owning, operating, and developing approximately 226,000 communications sites across six continents making it one of the world's largest independent players in this sector. The organization generates over $11 billion in annual revenue and serves telecommunications carriers and technology companies at global scale, from urban centers to remote communities worldwide. Its portfolio spans tower sites, rooftop installations, distributed antenna systems, managed networks, and data center assets, with teams that include structural engineers, real estate and zoning professionals, network operations specialists, and capital markets analysts.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.