Service Manager

Ready to ignite your career with a leading dealer of John Deere construction equipment? At West Side Tractor Sales, we believe in fostering a supportive and dynamic environment where employees can thrive.Whether you’re looking for a career change or a chance to gain more experience in the field, we offer exciting opportunities to develop your skills and build a successful career. Join a team that values innovation, collaboration, and customer service. Why West Side Tractor Sales? Comprehensive Benefits Package: Access to a full range of benefits that support your health, well-being, and future. (See link below to view benefits overview) Stay Ahead of the Curve: We're committed to your development, offering hands-on experience to stay current with the latest John Deere technology and industry trends. A Culture of Safety & Teamwork: At West Side, we prioritize safety and foster a collaborative team environment that works together to get the job done and ensure customer satisfaction. What You’ll Do: Optimize Service Operations: Develop, implement, enforce, and monitor service department processes that drive efficiency, profitability, and customer satisfaction. Manage to Goals: Lead the department to meet annual performance goals and operate within budget. Build Customer Relationships: Grow business through promotions, customer visits, and networking with new and existing customers. Warranty & PIP Management: Submit all warranty and Product Improvement Program (PIP) claims accurately and on time for maximum credit. Lead the Team: Assign jobs and work areas based on technician skillsets and ensure a productive and balanced workflow. Review & Approve Work Orders: Ensure all work orders are accurate, complete, and ready for timely customer billing. Maintain Equipment & Tools: Ensure all department vehicles, tools, and equipment are in safe working order. Develop Top Talent: Oversee recruiting, staffing, employee development, and performance management of the team. What We’re Looking For: Experience: 5+ years as a technician in a service department; previous shop foreman or management experience strongly preferred. Technical school certificate or equivalent hands-on experience. Mechanical Knowledge: Solid understanding of parts, equipment, and machinery Leadership Skills: Strong ability to lead, coach, and manage a team. Customer-Focused: Excellent customer service and selling skills; able to handle objections professionally. Business Acumen: Familiar with basic financial principles related to service operations and able to analyze internal reports. Tech Skills: Proficient with computers, data entry, internet tools, and Microsoft Office programs. Flexible Availability: Willing and able to work extended hours as needed Physical Requirements: Able to lift up to 50 lbs and perform physical tasks like bending, climbing, and kneeling. Comfortable working in loud, busy environments around moving machinery. Ready to Join Us? Join a company that truly values its employees and where you can make a real difference. If you’re ready to put your skills to work and be part of a dynamic, growing company, apply today! Benefits Overview Link: (will need to copy and paste in a new browser)