HVAC Service Technician

Required Qualifications / Achievements : Valid driver’s license Demonstrate willingness to invest in tools used in the service of HVAC equipment Demonstrate willingness to invest time in service training seminars and classes Work from 28’ extension ladder and 12’ step ladder Ability to operate power and hand tools safely Insurable driving record Enroll in HVAC technical school and/or in house training programs Ability to follow written and verbal directions as given Demonstrate commitment to developing customer service skills EPA certification Demonstrate mechanical aptitude NATE Core Certification Essential Functions and Responsibilities: Arrive at jobsite at scheduled time and location as dispatched Relocate from one jobsite to another jobsite as dispatched during the workday Report to dispatcher when arriving and leaving jobsite Operate company vehicle as needed Follow instructions from supervisor and/or dispatcher and carry out in timely manner Report problems with company tools or vehicle promptly Report problems with equipment to Service Dispatcher to expedite parts delivery Communicate with customers and collect C.O.D. on maintenance visits as directed Ability to work staggered schedule if required Maintain professional appearance and attitude at all times Complete all service related forms properly Provide all customers with new / renewal maintenance agreement program information Inform and educate customers about residential planned maintenance agreements Inform and educate customers on additional products or services available through company Inform customer of replacement options following company guidelines Develop basic knowledge of electrical refrigeration principles Develop basic knowledge of service tools and testing devices Develop soldering skills Develop customer service skills. Perform filter changes utilizing filter checklist paperwork unassisted Develop skills to perform planned maintenance on residential systems utilizing maintenance checklist with assistance of a Service Technician level 3 or higher Other duties as assigned Employment Type: Full Time Salary: $50,000 - $95,000 Annual Bonus/Commission: Yes