Hotel Front Desk Agent Round Rock, TX

Hotel Front Desk Agent Round Rock, TX

A hospitality establishment is seeking a full-time Front Desk Agent to support daily guest services and ensure a smooth, welcoming experience throughout each guest's stay. The ideal candidate is customer-focused, organized, and able to manage multiple responsibilities while maintaining professionalism in a fast-paced environment.

Responsibilities

• Welcome guests and provide friendly, professional service upon arrival and departure.
• Process guest check-ins and check-outs accurately and efficiently.
• Manage reservations, room assignments, and guest account information.
• Respond to guest inquiries, requests, and concerns in a timely manner.
• Communicate clearly with guests and coordinate with other departments to address their needs.
• Handle payments and financial transactions according to established procedures.
• Maintain accurate guest records and reservation details.
• Resolve routine service issues and escalate more complex concerns when necessary.
• Use hotel management systems and office software to support front desk operations.
• Maintain a professional and organized front desk area.
• Contribute to a positive guest experience through attention to detail and teamwork.

Qualifications

• High school diploma or equivalent.
• Previous hotel, hospitality, or customer service experience preferred.
• Familiarity with hotel reservation systems and Microsoft Office applications.
• Strong verbal and written communication skills.
• Excellent customer service and problem-solving abilities.
• Ability to multitask and prioritize responsibilities effectively.
• Professional demeanor and a team-oriented approach.

Compensation & Benefits

• Daily pay option, subject to program availability and eligibility.
• Medical, dental, and vision insurance.
• Short-term and long-term disability coverage.
• Term life and accidental death and dismemberment insurance.
• Paid time off.
• Employee assistance program.
• 401(k) retirement plan.