Field Service Technician - SME Solutions

Job Description

Job Description

Welcome to SME Solutions, LLC., - a company under Northwest Pump - where our dedication to safety, expert service, and complete customer satisfaction drives everything we do. We work in the fuel industry, servicing gas stations, hospitals, the military, and any place with fuel systems in the Pacific Northwest. Our team installs and maintains fuel pumps, tanks, dispensers, vapor recovery systems, point-of-sale systems, and many other systems and equipment used for fuel distribution and storage. We also offer air quality and environmental testing through our compliance testing department.

Joining SME means starting a rewarding career in a stable industry. We offer competitive pay and benefits without needing formal education or trade school. We invest in your career by covering training, certifications, and testing costs to make you an expert in the field. With nearly 60 years in the industry, our success speaks to our commitment to developing our most valuable resource, our employees!

Safety is our top priority. We provide extensive training and protocols to keep you safe on the job. Join us as a Field Service Technician and enjoy a fulfilling career where your work is in high demand, and you're supported by a team that values your professional growth and success.

Job Details:

• $22-$26 an hour to start, with +$2-$3 an hour conditional increase within 12 months.
• Reports to: Kennewick, WA shop with paid travel time to jobs.
• Shifts Available: Mon-Fri, 7:30-4:00pm
• Overtime, and On-Call participation is required.

Job Duties (Training is provided):

• Perform routine maintenance on fuel dispensers (Wayne, Gilbarco, etc.), including replacing nozzles and breakaway hoses.
• Use hand tools (wrenches, sockets, screwdrivers) and power tools (drills) for maintenance tasks.
• Troubleshoot and repair fuel dispenser leaks, such as leaking nozzles, pumps, valves. Replace O-rings, gaskets, and basic piping fixtures.
• Assist with tank monitoring and sump pump operations. Install or replace sump pumps.
• Perform pressure testing, replace meters, filters and faulty components.
• Troubleshoot and resolve technical issues at dispensers or Point of Sale (POS) systems.
• Follow job documents and safety protocols, take detailed job notes and update relevant systems with laptop or iPad. Set up safety equipment and barricades as needed.
• Maintain a well-organized and fully stocked company vehicle, ensuring it is clean and functional.
• Drive to customer sites and shop locations daily, with occasional overnight stays (paid).

This job duties list is not exhaustive. You will be trained and certified as your career progresses to do more advanced technical work related to servicing the fuel industry.

Your Qualifications:

• No formal education or trade school are required for the role.
• Mechanical Skills – experience with hand tools (wrenches, sockets, screwdrivers) and some basic power tools (drills) is required.
• Basic Computer Skills – ability to use laptops and other electronic devices (iPad, phone) proficiently is required.
• Hobbies related to mechanical, automotive, electrical, carpentry, etc. are relevant for the role.
• Knowledge of basic plumbing (pressure, valves, etc.) and electrical (voltage, AC/DC) concepts are preferred.
• Prior experience working in the field, hands-on, and with customers is preferred.
• Experience in relevant industries is a plus (construction, automotive, manufacturing, plumbing, HVAC, electrician, maintenance, etc.).

Fulfilling the role will require the acquisition and maintenance of a Washington State Electrical Trainee certificate. Employees may be given the opportunity to gain hours of experience to qualify them for the Specialty Electricians Nonresidential Maintenance 07 examination & license. Candidates who have already acquired 07 or 01 licensure are highly encouraged to discuss opportunities with the Company.

Benefits:

• Fully paid training and certifications to progress your career in our industry.
• Company vehicle fully stocked with equipment and tools, paid travel time to jobs, and potentially being dispatched directly from your home to jobs.
• Employer sponsored Medical, Life, and Short-Term Disability plans.
• Health Savings Account (HSA) funding to use on healthcare expenses.
• 401k Program w/ company match
• PTO Program
• Referral Bonus Program
• Voluntary Dental plans

Equal Employment Opportunity

SME Solutions, LLC. is committed to a diverse and inclusive workplace. We're an equal opportunity employer, which means everyone, regardless of their race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status, has the opportunity to be considered for employment. We're all in this together!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan

Schedule:

• 5x8
• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekends as needed

Ability to Commute:

• Kennewick, WA 99336 (Required)
  

Work Location: In person