Network Services Technician

Network Services Technician

Position Number: B258PD
Starting Wage/Salary: $70,000 - $80,000 plus exceptional benefits
Close Date:

Primary Purpose:

Responsible for assisting the Network Services Manager with the day-to-day functioning of the College local and wide-area data/video/voice networks including troubleshooting routers, hubs, switches, and communication lines. This position also supports other ITS teams in evaluating, configuring, and administering the COCC network. The position is part of the ITS Network Team within the Tech Support Services area of the ITS department. As such, will also participate in research, development, and direct support of projects that enhance COCC's information technology.

Essential Duties and Responsibilities:

Assist with network maintenance and overall network stability by:

• Performing daily operations and monitoring a wired and wireless network.
• Assisting the Network Services Manager with the installation, maintenance, and monitoring of networking equipment. This may include applying software updates as well as major upgrades.
• Identifying trends, recommending and implementing corrective measures, and documenting action taken.
• Serving as a technical specialist in network problems and emergencies; assists in troubleshooting and resolution of network problems.
• Assisting with analysis and monitoring of network activities to ensure optimal network operation.
• Helping install and improve network infrastructure to include fiber, cabling, and equipment.
• Maintaining network documentation and wiring documentation pertaining to the network systems.
• Helping maintain an inventory of network equipment and parts.
• Assisting in the maintenance of phone and voice mail systems.
• Assisting with cross-team training and support of end-user technical issues including, workstations, AV programming, and hardware/software engineering.

Network Infrastructure
Support COCC learning environment by:

• Working with the campus constituents, network team, and ITS team members to ensure stable and functional networking services are provided to all COCC campuses.
• Identifying, suggesting, and implementing improvements to systems and network environment.
• Assists the Network Services Manager to provide a stable and reliable network environment between State Universities and COCC
• Provide technical assistance for existing and new building facilities in the support of future technologies.
• Coordinate with outside vendors as necessary to obtain technical support, quotes, and guidance for network activities.
• Performing network maintenance during designated maintenance windows.

Network Projects
As part of the networking team, evaluate and implement projects aimed at sustaining the following:

• Crestron programming and connectivity
• Wireless and Wired Network Configuration, Troubleshooting, and Support.
• Utilizing Network Monitoring tools
• Firewall Monitoring
• Network Documentation
• Power / UPS Management
• Phone and Voice Mail Support
• Open Community Wireless Network Support
• Residence Hall Network Troubleshooting and Support
• Outlying Campus Support.
• Network Support of Outside Services
• AV Switch and Equipment Programming and Configuration.
• Network Cabling Installation, Troubleshooting, and Documentation.

Knowledge, Skills, and Abilities:

Individuals must possess these knowledge, skills, and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• A strong understanding of Network Topology and client connections to the network is required.
• This individual blends strong interpersonal skills with excellent technical ability.
• Ability to perform classroom AV installs and programming.
• Understand the issues involved with administering and maintaining educational infrastructure, including network connectivity, Internet access, wireless access, etc.
• Ability to provide input in making decisions regarding changes to the network such that interruptions are rare, generally planned, and brief.
• Ability to review and evaluate the College networks and make recommendations.
• Ability to gather information from other ITS staff to obtain information regarding potentially related problems to network systems.
• Basic knowledge of data security including encryption, intrusion detection, firewalls, virus protection, etc.
• Ability to use office equipment, power tools, machinery, computers, and network diagnostic tools.
• Ability to work with Network and Communication Service providers and ITS technical support staff.
• Knowledge monitoring and maintaining routers, switches, and other networking devices.
• Ability to support outside agencies telecommunications needs as defined by contractional agreements with COCC .
• Must be able to communicate effectively, both orally and in writing, using the English language with or without the use of an interpreter.

Minimum Requirements:

Education

• Associate's degree in a technology-related field or equivalent experience.

Experience

• Three years of experience with network infrastructure activities such as monitoring and configuring network routers and switches, programming room control systems, and supporting network infrastructure.
• One year of experience working in an enterprise and/or production technology environment, providing complex end-user support.

Other

• Valid Oregon Driver's license, and the ability to meet the College requirements to drive campus vehicles; or the ability to obtain within 30-days of employment.

Preferred Qualifications:

Education

• Bachelor's degree in a technology-related field or equivalent.

Experience

• Greater than three years of experience with networking infrastructure activities.
• Experience with wiring network infrastructure including types of wiring categories.

To apply, visit

The goal of Central Oregon Community College is to provide an atmosphere that encourages our faculty, staff and students to realize their full potential. In support of this goal, it is the policy of Central Oregon Community College that there will be no discrimination or harassment on the basis of age, disability, sex, marital status, national origin, ethnicity, color, race, religion, sexual orientation, gender identity, genetic information, citizenship status, veteran or military status, pregnancy or any other classes protected under federal and state statutes in any education program, activities or employment. Persons with questions about this statement should contact Human Resources at View phone number on staff.academickeys.com or the Vice President for Student Affairs at View phone number on staff.academickeys.com.

This policy covers nondiscrimination in both employment and access to educational opportunities. When brought to the attention of the appropriate parties, any such actions will be promptly and equitably responded to according to the process outlined in general procedures sections N-1, N-2, or N-3.

In support of COCC's EEO statement, bilingual fluency in English and Spanish is considered a plus, along with experience working in a diverse multicultural setting.

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