Aisles Online Curbside Runner

Aisles Online Curbside Runner

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.

The Role and Why It's Important

At Hy-Vee, our Aisles Online program gives customers a fast, convenient way to shop, and our Curbside Runners are a key part of making it work seamlessly. In this role, you'll support the curbside team by transporting orders, ensuring proper temperature storage, and helping stage orders for a smooth, on-time pickup experience. Your efficiency and attention to detail directly impact how our online customers experience Hy-Vee.

If you enjoy staying active, work well as part of a team, and take pride in getting things done right, we'd love to have you on our team.

What You'll Do

No two shifts are exactly the same, but here's what you can expect:

• Deliver outstanding customer service by greeting customers warmly and assisting them with their needs whenever you interact with them in the store
• Transport totes from the command center to the pickup lane accurately and efficiently
• Place gathered orders in storage at the proper temperature and retrieve them promptly prior to the customer's arrival
• Ensure products maintain proper temperature throughout the entire fulfillment process
• Gather and stage orders in the holding area for customer pickup
• Support the curbside team by completing a variety of tasks as directed by Aisles Online Service Managers and above
• Follow Hy-Vee's dress code, hygiene standards, and all department and company guidelines
• Pitch in with other tasks or special projects as they come up

Your Skills

To be successful in this role, you'll need to be able to:

• Bring commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer experience
• Communicate clearly and professionally with customers and store personnel in a friendly, approachable manner
• Identify problems and develop practical solutions in a fast-paced environment
• Interact comfortably with basic computer systems and mobile device technology, including troubleshooting as needed
• Stay organized and work efficiently to meet deadlines and support the team

Reporting Relationships

Accountable and Reports to: Store Director; Store Manager; Assistant Managers of E-commerce, Perishables, Store Operations, Health Wellness Home; Aisles Online Manager; Aisles Online Service Managers

Education and Experience

• High school diploma or equivalent preferred
• Proficient usage of mobile device technology and basic technology troubleshooting preferred

Physical Requirements

• Frequently stand and walk throughout a shift in sales, food service, or delivery areas
• Where applicable to the role: ability to safely use sharp knives and blades for food preparation
• Where applicable to the role: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipment
• Where applicable to the role: ability to operate a delivery vehicle in accordance with applicable DOT standards
• Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties

Working Environment

This is a fast-moving role with constant pressure to meet deadlines and manage multiple tasks throughout your shift. You'll work primarily in a retail store setting and may be exposed to dust, noise, temperature extremes, moving equipment hazards, and electrical equipment. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.

The anticipated hourly starting wage for this position is $11.50 to $14.40 depending on experience.