Curbside Pickup Coordinator

Curbside Pickup Coordinator

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

About Hy-Vee

At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.

The Role and Why It's Important

Our Curbside Pickup Coordinators are the face of the Aisles Online experience, ensuring every pickup is fast, friendly, and seamless for our customers. In this role, you'll lead the pickup team, manage order fulfillment from storage to vehicle, and make sure every customer drives away happy.

If you are organized, customer-focused, and thrive in a fast-paced environment, we'd love to have you on our team.

What You'll Do

No two shifts are exactly the same, but here's what you can expect:

• Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and making every interaction a positive one
• Facilitate Aisles Online pickup orders in a friendly, timely, and efficient manner
• Lead pickup location staff to provide efficient, helpful, and friendly pickup experiences
• Gather orders and place in storage at the proper temperature, then promptly retrieve prior to the customer's arrival
• Ensure products maintain proper temperature throughout the entire pickup process
• Cart orders to and place in the holding area for pickup, then lift, carry, and load groceries into customer vehicles
• Select, scan, and bag items from all temperature zones as needed
• Tender customer orders through the POS system and process customer credit card payments
• Substitute products for customers upon request or product unavailability
• Answer the telephone and emails promptly and provide friendly, helpful service to customers who reach out
• Work with co-workers as a team to ensure customer satisfaction and a pleasant work environment
• Perform other job-related duties and special projects as required
• Adhere to all Hy-Vee policies and store guidelines
• Report to work when scheduled and on time

Your Skills

• Commitment to the Hy-Vee mission and a willingness to promote the values of the company
• Good verbal and written communication skills with the ability to interact with customers and team members in a friendly, professional manner
• Strong organizational skills with the ability to multi-task and work independently in a fast-paced environment with limited supervision
• Ability to identify problems and develop and execute practical solutions
• Ability to substitute products for customers upon request and product unavailability

Reporting Relationships

Accountable and Reports to: Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Online Shopping Department Manager

Direct Reports: Aisles Online Pick Up Clerks

Education and Experience

• High school diploma or equivalent preferred

Physical Requirements

• Frequently stand and walk throughout a shift in sales, food service, or delivery areas
• Where applicable to the role: ability to safely use sharp knives and blades for food preparation
• Where applicable to the role: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipment
• Where applicable to the role: ability to operate a delivery vehicle in accordance with applicable DOT standards
• Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties

Working Environment

This is a fast-paced role performed both inside the store and outside at the curbside pickup area. You will have exposure to dust, noise, and temperature extremes, with possible equipment movement hazards and occasional potential for electrical hazards. There is constant pressure to meet deadlines and manage multiple tasks throughout your shift. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.

Are you ready to smile, apply today.

Employment is contingent upon the successful completion of a pre employment drug screen.