Community Manager

Community Manager

Dickinson, TX 77539

Job Responsibilities

Financial

• Demonstrate ability to understand financial goals, operate asset in owners' best interest in accordance with Policies & Procedures Manual.
• Maintain accurate records of all community transactions and submit on timely basis (i.e., rent rolls, delinquency reports, move-in/move-outs, etc.).
• Be familiar with budgeting practices, and assist in annual preparation.
• Ensure that all rents and late fees/check charges are collected, posted and deposited in a timely manner.
• Generate necessary legal action, documents and process in accordance with State and Company guidelines.
• Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance.
• Ensure that A/P invoices are submitted to the corporate office for payment, handle petty cash and all funds.

Leasing

• Ensure property is rented to fullest capacity.
• Utilize marketing strategies to secure prospective residents.
• Confirm that leasing staff techniques are effective in obtaining the desired closing ratio.
• Continuously monitor competition for changes in the market.

Administrative

• Ensure current resident files are properly maintained, and all leases and corresponding paperwork are completed and input to the software System accurately and on a timely basis.
• Ensure all administrative paperwork is accurate, complete and submitted on a timely basis.
• Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc. to minimize liabilities (criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.).

Resident Retention

• Deal with resident concerns and requests on timely basis to ensure resident satisfaction with management.
• Develop and/or implement resident retention programs (i.e., resident functions, special promotions, monthly newsletters, etc.).
• Ensure distribution of all company or community-issued notices (i.e., bad weather, emergency, etc.).
• Consistently implement policies of the community.

Personnel Management

• Consistently use successful techniques and company directives to screen, hire, orient and train new personnel.
• Ensure efficiency of staff through ongoing training, instruction, counselling and leadership.
• Plan weekly/daily office staff schedules and assignments.
• Administer action plans consistently, and on a timely basis with performance problems. Document and communicate situations accordingly.
• Provide support to staff to encourage team work and lead as an example in creating a harmonious environment.
• Ensure all administrative processes involving personnel are handled on a timely basis (i.e., performance evaluations, salary reviews, time sheets, change of status forms, etc.).

Maintenance

• Maintain community appearance and ensure repairs are noted and completed on a timely basis or a plan of action is in place. This requires regular community inspections and tours.
• Assure quality and quantity of market ready apartments.
• Ensure that models and market ready apartments are walked daily and communicate any service related needs to maintenance.
• Ensure that all service requests are recorded and communicated appropriately to maintenance.

Safety

• Learn and ensure compliance with all company, local, state and federal safety rules.
• Ensure that unsafe conditions are documented, reported and corrected in a timely manner.
• Direct staff to follow a "safety first" principle.

Essential Job Functions

• College degree preferred.
• Certified Apartment Manager (CAM) preferred.
• Student Housing experience preferred
• Position requires a minimum of 2 years on-site as an Assistant Community Manager; will consider 3 years supervisory experience in a customer service related business with appropriate certification(s).
• Demonstrate ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action.
• Effectively convey ideas, images and goals to a diverse group of personalities.
• Must possess a positive attitude and the ability to smile under all circumstances.
• Achieve Fair Housing certification prior to interaction with prospects or residents.
• Competence in personal computer skills, keyboard, internet search, math, Microsoft Office Suite including Word, Excel, and Outlook as well as community software applications.
• Knowledge of OSHA laws and regulations.
• Participate in training in order to comply with new or existing laws.
• Availability to work evenings and weekends according to business needs of the company.
• Present self in a neat, clean and professional manner at all times throughout the workday and/or whenever present at the community.
• Comply with expectations as demonstrated in the Employee Handbook.
• Lift and carry up to 25lbs.
• Successfully pass a drug test.