Sign Language Interpreter

Overview Under the supervision of the Communication Center Manager, the Interpreter will provide high quality professional Sign Language interpreting through video in a call center and on‑site at various customer locations when needed. Interpreters must possess fluent American Sign Language and spoken English language skills, accurate interpreting skills and thorough knowledge of and adherence to the NAD‑RID Code of Professional Conduct. Pay Range $15.74-$65 (based on location, education, certifications, state wage minimums, and interpreter specialties) Benefits Guaranteed 36 hours per week (potentially up to 40 hours per week) Voluntary Life & AD&D Insurance Flexible scheduling Employer Paid Short-Term Disability Community work (when available) Employer Paid Long-Term Disability PTO (Paid Time Off) Pet Insurance Paid Holidays EAP (Employee Assistance Program) Medical, Dental, Vision Insurance FSA (Flexible Spending Accounts) 401(k) Retirement Savings Plan with Employer Match Commuter Benefits Health Club reimbursement Legal Plan Massage Reimbursement CEU, Professional Development & Tuition Reimbursement Employer Paid Life Insurance Job Requirements Must be able to work 36 hours per week. Must be able to accept new or alternative interpreting assignments for a scheduled shift based on customer demand. Must pass the company's interpreting skills assessment. Must attend and successfully complete a 40 hour New Hire Training. Essential Duties and Responsibilities Provide effective video relay service, video remote interpreting, and on‑site interpreting for consumers. Support and model the company's mission and values. Provide excellent customer service while maintaining a respectful and professional attitude with customers and colleagues. Exhibit professional behavior at all times including punctuality and preparedness for shifts, respectful and collaborative interaction with colleagues and supervisors, and timely and accurate record‑keeping. Adhere to all policies and procedures as outlined by the company and all FCC regulations. Demonstrate the ability to adapt quickly to new and changing technologies. Multi‑task between interpreting effectively and utilizing video‑based technology. Participate in company-sponsored training for Professional Development. Exhibit the ability to meet performance expectations with minimal supervision. Possess the ability to work effectively in a fast paced, dynamic environment. Ability to independently travel. Where driving is required, access to a vehicle, valid driver's license and required insurance. Demonstrate strong interpersonal skills in all settings. Minimum Qualification Requirements Fluent ASL and spoken English language skills. Able to provide accurate interpretation. Good understanding of Deaf culture. Thorough knowledge of and adherence to the NAD‑RID Code of Professional Conduct. Three to five years of experience in interpreting (preferred but not required). As applicable, state licensure or state-required credentials. You must be 18 years or older to apply. Disclaimer The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees for this job. Employees are expected to follow their supervisor’s instructions and to perform the tasks requested by their supervisors. ZP Better Together, LLC is an Equal Opportunity Employer. #J-18808-Ljbffr