Program Support Asst (OA)

Summary The incumbent provides administrative support to the Pharmacy Service, Pharmacy Service Chief, multiple Associate Chief, Program Managers, and staff of over 150 employees. Performs under the supervision of the Administrative Officer in the Office of Pharmacy Service. This position requires the ability to work independently in completing most assignments with little direction. Responsibilities Major Duties: Administrative Support: Utilizes various word processing, computerized spreadsheets and graphic programs to prepare reports and necessary documents. A qualified typist is required, must type at least 40 words per minute. Extensive knowledge and experience with Microsoft Office is required. Performs the following types of duties: Manages and/or prepares responses to a variety of correspondence from within and outside the agency; edits letters, composes letters and reports, reviews correspondence for accuracy and completeness, prepares public presentation outlines and develops standard or form letters and replies to inquiries such as: congressional offices, high ranking officials in the field or industry, and/or leading representatives of other agencies. Responsible for maintaining emergency contact info for all employees as well as the emergency cascade for the pharmacy service. Coordinates meetings, reserves meeting location, sends out reminders, records and types meeting minutes for approval if appropriate. Maintains and assures timely review of Pharmacy Service Standard Operating Procedures, as well as Pharmacy Station Memoranda and Bulletins. Assists in the completion and/or processing of credentialing, license, proficiency documentation, and peer review actions for Quality Assurance evaluation required by re-privileging board for supported providers. Ensures documents are reviewed and approved/signed in a timely manner. Timekeeper The incumbent processes and maintains electronic timecards for Pharmacy Service employees, which includes Fee Basis Pharmacists, Residents, VALOR, and full-time GS employees, as well as inform these employees of timekeeping procedures and regulations regarding tours of duty, leave, authorized absence and travel requests as the need arises. Records Management The incumbent is responsible for the services records management. This includes completing the annual training in TMS. Responsible to archiving the Services' records and if needed retrieval of records stored in off-site storage facilities (Iron Mountain, Records Center and Vault, Federal Records Centers). Equipment Management Monitors Service CMR Equipment Inventory List (EIL). Conducts as required a physical inventory of the EIL. Responsible for entering and monitoring non-medical equipment. Prepares documentation for turn-in of excess and survey equipment using required forms. Serves as Service's Contracting Official Representative (COR). Work Orders Incumbent will enter work orders for Pharmacy Service including, but not limited to the computer, telephone, engineering and keys to support the clinical and administrative staff as needed. The incumbent also performs a very diverse and considerable number of administrative support duties as assigned including but not limited to reprinting prescriptions labels. Work Schedule: Monday-Friday 07:30 am -4:00 pm Virtual: This is not a virtual position. Position Description/PD#: Program Support Asst (OA)/PD11732O Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/11/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS-5 grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-6 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: providing administrative support; collecting, compiling and tracking data and information; processing documents and reports; establishing, updating and maintaining office files and records; performing automation duties using such software applications such as word processing, spreadsheet, electronic mail, desktop publishing, calendar, database and/or graphics; answering telephones, referring visitors, and providing information. Requirements/Physical Requirements: Typing Proficiency Requirement: Must type at least 40 words per minute. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at Education There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at