Office Manager

Job Description

Job Description

The Enrichery is looking for a warm, highly organized Office Manager to help lead the client experience and daily operations of our Memorial-area location.

The Enrichery provides one-on-one Academic Coaching, Executive Functioning support, test preparation, and college admissions services. We have been named a Houston Chronicle Top Workplace in both 2025 and 2026 , ranked the #3 Best Place to Work in Houston , and recognized on the Inc. 5000 list of America’s fastest-growing private companies .

The Office Manager is both the welcoming face of the location and the person who makes sure its daily operations translate into strong business results.

You will greet students by name, talk with parents in the lobby, help new families feel comfortable, and model the warm, attentive behavior we expect from our entire team. You will also own the schedules, systems, follow-ups, and operational details that keep our location full, responsive, accurate, and running smoothly.

Your work directly affects the family experience, employee productivity, client retention, and location revenue. This role is ideal for someone who genuinely enjoys people and also finds satisfaction in creating order, following through on details, and making sure important tasks do not fall through the cracks.

The Location Director and Office Manager work as a complementary leadership team with distinct areas of ownership.

The Director focuses primarily on growing the location, developing employees, and strengthening client relationships. The Office Manager provides the operational discipline that turns those priorities into results.

You will not simply wait for the Director to assign tasks. You will know what needs to happen each day, monitor important numbers, anticipate routine needs, and follow through until issues are resolved. When the Office Manager is doing the job well, the Director can confidently focus on leading and growing the location because the operational details are under control.

• Serve as a primary face of the location by warmly greeting students, parents, and employees, building genuine relationships with families and staff
  

• Model The Enrichery’s expectations for hospitality, professionalism, and care
  

• Notice when someone needs assistance and step in without waiting to be asked
  

• Respond to client questions and concerns with patience, good judgment, and appropriate urgency
  

• Ensure new families move smoothly from enrollment to their first scheduled session
  

• Maintain accurate student and Academic Coach schedules, maximizing employee and student schedules
  

• Communicate schedule changes clearly and resolve conflicts promptly
  

• Prevent scheduling errors through careful review and follow-through
  

• Proactively address cancellations and help preserve sessions whenever possible
  

• Ensure every new family receives timely follow-up
  

• Maintain accurate information in CRM, Monday.com, and The Enrichery’s scheduling system
  

• Keep active opportunities and client records current as families enroll, complete services, or decide not to move forward
  

• Follow up on unpaid invoices and help maintain accurate client accounts
  

• Track open tasks, deadlines, and follow-ups through completion
  

• Maintain clear checklists, procedures, and operational documentation
  

• Monitor scorecard results and take action when an important number is off track
  

• Keep the office clean, organized, well-stocked, and ready for students
  

• Manage office supplies responsibly and stay within established spending guidelines
  

• Prepare the location for meetings, events, and important client activities
  

• Support consistent employee onboarding and offboarding
  

• Communicate important operational information to the Location Director and team
  

A successful Office Manager helps the location achieve:

• A consistently warm, organized, and professional experience for every family