General Clerk II

Job Description

Job Description

Description:

As a part of our team, you will place outbound calls to consumers across the country and provide them support they need to resolve their verifications issues within the Health Insurance Marketplace. You will work closely with your supervisor and peers to deliver exceptional customer service.

Responsibilities:

• Post information to agency records and modify forms or records.
• Will communicate with consumers using your English and Spanish speaking skills.
• Provide telephone support.
• Record and input information to internal database records.
• Conduct outbound telephone calls.
• Receive inbound telephone calls.
• Perform data entry and retrieval and perform arithmetical computations.
• Receive coaching/feedback and implement/take action to make changes as appropriate.
• Participate in internal training through company Learning Management System and passing certification tests.
• Adhere to service compliance requirements by completing training modules and passing annual re-certifications.
• Maintain required production and quality standards as outlined by contract.
• Recognize & assess issues associated to the task following work instructions as outlined by the line of business and escalates when necessary.
• Effectively work in a team environment.
• Demonstrate flexibility and ability to adapt to change.
• Additional duties as assigned.

• High school diploma or equivalent, plus 6 months of experience in a similar job. Education beyond high school completion may be a substitute for experience.
• Must have internet and the ability to plug in a network cable to the router/modem.
• You must be able to commute to the client office in Bentonville, Arkansas as needed for equipment pick up and/or exchange as needed or directed by IT.
• You have a defined work area in your home that is safe, reasonably quiet, free from high traffic and the location of your computer screens are secure and free from potential prying.
• You have a private location in your home to conduct confidential phone conversations.
• Your home workstation is within 25 ft of your modem/router so you can plug in a network cable into your existing internet connection for best connectivity.
• You must have your own physical and reliable internet access, which cannot be through satellite service (such as Direct TV) and WIFI which are not permissible.

Military Veterans and spouses are encouraged to apply.