SaaS Engineer

SaaS Engineer

We are seeking a SaaS Engineer to manage, optimize, and maximize value from Dropbox's SaaS ecosystem. The ideal candidate has hands-on experience administering collaboration platforms (Google Workspace, Slack, Zoom, Dropbox), strong scripting/automation skills, and a curiosity for exploring new features and AI capabilities. You will help ensure SaaS platforms are secure, scalable, and fully leveraged, enabling Dropboxers to get the most out of their tools.

Responsibilities

• Administer SaaS platforms: user management, security, permissions, workflows, integrations.
• Proactively evaluate new SaaS features and run pilots/adoption programs.
• Measure and report on adoption and usage trends across collaboration platforms.
• Identify opportunities to leverage AI, automation, and integrations for smarter collaboration.
• Troubleshoot and resolve SaaS-related incidents, documenting best practices.
• Deliver documentation, training, and communication to drive user enablement.

Requirements

• 5+ years experience administering enterprise SaaS platforms (i.e. Google Workspace, Slack, Zoom, Dropbox).
• Experience with automation/scripting (Python, Bash, PowerShell, AWS Lambda).
• Familiarity with SaaS APIs, integrations, and CI/CD pipelines.
• Strong analytical skills for usage data, adoption metrics, and feature impact.
• Excellent troubleshooting, problem-solving, and cross-functional communication skills.
• Ability to work independently and cross-functionally, with clear communication to both technical and non-technical stakeholders.
• Strong documentation skills, with experience maintaining knowledge bases, SOPs, and onboarding guides

Preferred Qualifications

• Certifications in Google Workspace or Slack administration.
• Experience with SaaS adoption programs and driving user engagement.
• Familiarity with AI/ML-powered SaaS features.
• Background in SaaS spend optimization and vendor management.

Dropbox isn't just a workplace—it's a living lab for designing a more enlightened way of working. We're a global community of bold visionaries and resourceful doers shaping the future of Dropbox and, in turn, the future of work. Our Virtual First model combines the autonomy of a distributed workplace with the power of human connection, creating space for meaningful work and lasting relationships. With a startup mindset and enterprise-level opportunities, we expect Dropbox employees to think critically, stay curious, and use modern tools, including AI, to improve how work gets done. Here, you can be who you are and grow into who you're meant to be. You own your impact, helping make work more intuitive, joyful, and human for yourself and hundreds of millions of people worldwide. If you're ready to push boundaries and challenge yourself, Dropbox is ready for you.

Team Description

The Dropbox Corporate IT Engineering Team provides information technology strategy, systems, and services that enable business success. We test and implement new tools to help Dropbox employees work confidently, move fast, and scale effortlessly in a Virtual First environment. As the connective tissue to our company, we source, build, and implement technology solutions that empower and simplify work while meeting the enterprise-level standards Dropbox employees expect from a global technology company. Our team combines technical expertise with strategic thinking, creating the foundation for collaboration, creation, and growth. If you're passionate about using technology to shape the future of enterprise solutions, join our Corp IT team.

Virtual First

Dropbox's Virtual First way of working is designed to help people do their best work with flexibility, autonomy, and connection. Day to day, teams work remotely with nonlinear schedules and core collaboration hours that support deep focus and individual working styles. We prioritize asynchronous communication to improve clarity, respect deep work time, and reduce unnecessary meetings. While remote work is the primary experience for our employees, we also prioritize intentional, in-person connection. We bring teams together through regular team gatherings, on-demand workspaces, and Dropbox Neighborhood events in order to strengthen team cohesion, foster creativity, and enhance momentum. Virtual First is built to provide the same access to opportunity, growth, and impact for everyone, regardless of location.

This role requires travel to offsites and various other team gatherings (approximately 5-10% of the year or 2-3 days per quarter). We provide advance notice when possible and encourage candidates to discuss any accommodation needs during the interview process.

AI Fluency

At Dropbox, AI fluency is a core part of how we work and grow. It's not about being an AI expert, it's about how thoughtfully and effectively you use AI to improve your work and support others. We look for four key behaviors in our candidates:

• AI Ownership: You use AI responsibly—protecting data, applying sound judgment, and taking accountability for the quality and accuracy of your work.
• AI Experimentation: You actively explore new AI capabilities and apply them to improve workflows, staying within approved tools and practices.
• AI Leverage: You use AI as a multiplier, enhancing your thinking, increasing efficiency, and improving the impact of your work and your team's work.
• AI Learning: You stay current on emerging tools and trends, continuously build your skills, and share what you learn with others.

Together, these behaviors build an AI-fluent workforce where technology amplifies human judgment, creativity, and impact. Dropbox supports responsible use of AI for preparation, but misrepresentation of skills or experience is not permitted. See our AI Principles. Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work.