Senior Onboarding Specialist

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Role Overview Onboarding Specialists warmly welcome our newest Salesforce customers post sale before they begin the implementation process. We ensure a positive initial experience with Salesforce and the achievement of customer business objectives. This role focuses on helping customers achieve rapid “time to value” while building a strong knowledge foundation for future growth with their chosen Salesforce clouds/products and the broader Salesforce Platform. Responsibilities Serve as a trusted advisor to support customers during the onboarding phase and enable pre‑implementation readiness. Collaborate with internal stakeholders and customers to guide initial onboarding conversations. Deliver virtual 1:1 engagements to educate and empower customers to achieve business value using the Informatica Products. Use consulting skills to uncover initial business use cases and objectives, setting the stage for long‑term customer success. Tailor onboarding and education to be based on the customer's use case context. Provide relevant recommendations specific to customers’ business needs. Create tailor‑made Success Paths for customers, detailing the steps that will ensure their business objectives are met. Build positive relationships with both internal and external business partners, contributing to broader goals and growth. Actively leverage and contribute to the overall knowledge base and community expertise. Qualifications Proven track record in delivering success leading customer‑facing presentations and engagements with strong communication and presentation skills; ability to hold the attention of a large group of attendees. Relevant 3rd‑level degree or equivalent qualification. 7+ years of relevant work experience helping customers achieve full business potential through technology. Able to work independently as a self‑starter; manage time and prioritize activities while performing effectively under pressure. Able to apply customer success concepts, practices, and procedures to help drive customer success. Comfortable navigating conversations with stakeholders at all levels, from Administrators to C‑suite. Minimum Requirements Technical Skillset - 7+ years of experience in any of the Informatica platform implementation or solutioning field. Business Acumen - ability to discuss customer's business needs and expected business value across various industries and company sizes. Communication Skills - convey ideas and solutions clearly and effectively. Presentation Skills - ability to hold the attention of and speak to a varied group of stakeholders from Admin to C‑suite. Consultative Engagements with Customers - experience consulting customers on their business objectives and business strategy. Customer‑focused approach and engagement style. Relationship Builder - personable and energetic, able to create rapport with our customers and provide a warm welcome. Technical Acumen - experience with software solutions and ability to learn new technology fast. Solid understanding of Object‑Oriented design and core programming concepts. Solid knowledge of Database or data management applications. Strong experience in both the front‑end web tier (JavaScript, AJAX, HTML, DHTML, CSS, and cross‑browser development) and back‑end (Java, .NET, SQL) software development. Problem solving skills - thinking on your feet and finding solutions independently or in a group setting. Organizational Change - accepting change as a constant and ability to thrive in a dynamic environment. Desired Skills Informatica Certifications: Master Data Management, Data Governance, or Data Integration. Data Management Platforms - Hands‑on experience with a Data Management platform suite and associated applications (Informatica preferred). Project management - understanding of Project Management principles to apply. Software implementation - experience with successful software implementation/roll‑outs, in‑depth understanding and the ability to effectively communicate on the topic of developing a successful Implementation Strategy. Data literacy - ability to create and read reports and data. Ability to prioritize and perform effectively under pressure. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. It means that at Salesforce we believe in equality for all. We aim to lead the path to equality by creating a workplace that’s inclusive, and free from discrimination. Employment decisions are fair and based on merit, without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to all aspects of employment, including recruiting, hiring, job assignment, compensation, promotion, benefits, training, performance assessment, discipline and termination. Benefits and Compensation In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Typical base salary range for this position is $123,100 – $186,300 annually. The range may vary by location, e.g., in California, New York, and select cities in Boston, Chicago, Seattle, and Washington DC it is $147,400 – $202,600 per year. Benefits include time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. #J-18808-Ljbffr Salesforce