Sr. Product Manager

Role Description

As a Sr. Product Manager at Blackthorn, you'll own significant product areas end-to-end, shaping strategy, driving delivery, and influencing the roadmap across our Salesforce-native suite. You'll bring a strong point of view, lead cross-functional collaboration with confidence, and serve as a go-to resource for both your product domain and the customers it serves. This role is for someone who operates with a high degree of autonomy, thinks beyond features to outcomes, and mentors those around them.

What you’ll do

• Product Strategy & Ownership
  • Own the strategy, roadmap, and delivery for one or more significant product areas within Blackthorn's suite.
  • Define and prioritize outcomes, not just features, by deeply understanding customer needs, market trends, and business goals.
  • Develop and maintain a well-reasoned, clearly communicated product roadmap aligned with company priorities.
• Execution & Delivery
  • Lead cross-functional squads through discovery, definition, and delivery of complex product initiatives.
  • Write clear, thorough product requirements, user stories, and acceptance criteria that set engineering and QA up for success.
  • Drive Engineering team alignment and ensure your team is focused, unblocked, and moving toward meaningful outcomes.
  • Own the squad’s delivery cadence, stay close to the work, track commitments, and actively remove blockers before they compound.
  • Work fluently in Blackthorn’s AI-first development environment, using AI tooling to accelerate discovery, documentation, and delivery.
  • Use product analytics and qualitative research to validate decisions and continuously improve shipped product.
• Stakeholder & Customer Engagement
  • Act as the primary product voice for your domain in conversations with Sales, Marketing, Support, and Customer Success.
  • Lead customer discovery interviews and synthesize insights into actionable product direction.
  • Communicate confidently with senior leadership on roadmap, tradeoffs, and progress.
  • Represent Blackthorn's product perspective with external partners and customers as needed.
• Team & Culture
  • Champion AI tooling and experimentation to improve both internal workflows and customer-facing experiences.

Qualifications

• Solid experience as a Product Manager in a SaaS product environment, with a track record of owning and delivering complex product areas.
• Strong strategic thinking combined with the ability to drive execution through cross-functional teams.
• Excellent communication and stakeholder management skills, comfortable presenting to executives and engaging with customers.
• Experience using product analytics to inform decisions and measure outcomes.
• Enthusiasm and fluency for AI and a proactive approach to finding ways it can improve products and processes.
• Proven ability to maintain high delivery velocity within a dedicated squad in an iterative, AI-assisted engineering environment.

Requirements

• Experience with payments, events, or communications products.
• Familiarity with the Salesforce ecosystem (platform capabilities, AppExchange dynamics, customer expectations).
• Deep knowledge of Higher Education, Healthcare, or Nonprofit verticals.
• Experience mentoring or leading other PMs.
• Experience with mobile applications or event check-in technology.
• Background in UX, engineering, or consulting that informs how you work with technical teams.

Benefits

• An incredible team of smart and supportive people.
• A deep feeling of satisfaction and completion.
• Fully remote global team working from home.
• Stock options for every employee.
• Flexible work week.
• $400 office stipend.
• Maternity/Paternity leave.
• Student loan debt assistance.
• Pledge 1% - time off during the year for helping nonprofits.
• Health insurance contribution (if in the US).
• Children's 529 college fund assistance (if in the US).

Company Description

Blackthorn turns any organization's Salesforce® CRM into event planning software powered by their connected data. We're a growing, distributed team with teammates across the globe, and we build Salesforce-native tools that help teams create events, engage attendees, process payments, and measure success — all without leaving their CRM. Our customers range from tiny nonprofits to global corporations, and our products are known for going live in hours, not weeks. We believe the best enterprise software should feel as intuitive as the apps you use every day.