Service Coordinator

Job description

SUMMARY:
As a Service Coordinator, you are one of the first and most important connections between our clients and Lawyer Mechanical Services. Serving as both an ambassador of LMS and an advocate for our clients, you help create exceptional service experiences through proactive communication, thoughtful coordination, and a commitment to delivering on our promises.
Working closely with clients, technicians, and internal teams, you are responsible for coordinating service activities, anticipating client needs, and ensuring every interaction reflects our culture of professionalism, responsiveness, and care. Your ability to organize, communicate, and solve problems plays a critical role in building trust, strengthening relationships, and supporting the success of both our clients and our team.

ESSENTIAL DUTIES & RESPONSIBILITIES:
• Prioritizes service calls, dispatches, schedules, and coordinates the work of Field Technicians through the dispatchers.
• Coordinates new equipment start-ups and customer service sales department requests.
• Liaisons with front switchboard to consistently provide a customer service contact for incoming calls.
• Coordinates weekly service contact scheduling and setup.
• Serves as a contact between field and office and keeps Field Technicians informed of status for needed parts.
• Provides information pertaining to any customer requirement or changes to managers, supervisors, sales department, vendors, and technicians.
• Tracks work orders.
• Provides purchase orders for all parts and materials required.
• Performs work in a safe manner, following safety rules, and reporting any unsafe conditions.
• Ensures timely and accurate billing of services provided to customers and clients.
• Other duties as assigned.
SUPERVISORY RESPONSIBILITIES:
May directly supervise HVAC Field Technician Apprentices in the Service Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION & EXPERIENCE:
High school diploma or equivalent. General experience and thorough understanding of dispatching and scheduling as would be acquired through two to five years of related experience.
LANGUAGE SKILLS:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHMATICAL SKILLS:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
CERTIFICATES, LICENSES, REGISTRATIONS:
Valid Driver's License

PHYSICAL DEMANDS:
Continuous speaking, hearing and visual (including close vision, distance vision, depth perception and ability to adjust focus) effort. Position requires frequent sitting at desk, walking and standing, crouching, stooping, kneeling, reaching and regularly lifting/moving up to 25 lbs., occasionally lifting/moving of up to 50 lbs. Close mental and visual attention. Work involves some irregularities and difficulties in repetitive and varied tasks, continuous general concentration. Stress due to working with a great number of personalities, work pace, and pressure will be present.
WORK ENVIRONMENT:
Typical office environment. Noise level is usually moderate.
TRAVEL:
This position does not require travel.
WORK AUTHORIZATION:
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Must be authorized to work in United States without company sponsorship.

AAP/EEO STATEMENT:
LMS Building Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.