Service Coordinator - Temp to Hire

Service Coordinator - Temp to Hire

Provides general administrative support to the Service Team, which may include responding to customer call and inquiries, assigning and dispatching service technicians, processing work orders and billings, and researching and resolving discrepancies.

Serves as primary point of contact for assigned teams' customers.

Receives customer warranty calls and service calls, determines the nature and extent of the service problem, and schedules the appropriate service to address the customer's needs.

Assigns and dispatches the appropriate service technician to match the needs of the call in a timely manner. Informs customers of ETAs and notifies them of any delays as they occur.

Manages work order documents and project invoicing (A/P).

Provides labor resources to support PMs, PEs and techs for large and small projects.

Coordinates materials, sub-contractors and equipment based on needs, skill sets and availability.

Responsible for generating, interpreting and printing various reports. Dispatch Field Technician and coordination. Facilitates technician onboarding.

Researches and resolves expenses and reports discrepancies. Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates. Prepares yearly, monthly and weekly execution plans for Preventive Maintenance, Repair and Replacement work.

Partners with other team members on accounts receivable and Customer Satisfaction, including Client follow-up / Retention program - Projects & Agreements - and satisfaction management.

May assist with onboarding and developing Service Administrator.

Minimum high school diploma or GED

Associate degree (AA) preferred

2+ years related experience and/or training

Solid verbal and written communication skills

Solid customer service skills

Solid ability to multi-task and prioritize

Good attention to detail

Good Excel and Word skills

As a 100% employee-owned company, we offer a comprehensive benefits package for you and your family:

401(k) plan with 50% company match (no cap) and immediate 100% vesting

Medical, dental, and vision insurance (100% paid for employee)

Annual bonus program based upon performance, achievement, and company profitability

Term life, AD&D insurance, and voluntary life insurance

Disability income protection insurance

Pre-tax flexible spending plans (health and dependent care)

Paid parental leave

Paid holidays, vacation, and personal time

Training/professional development opportunities and company-paid memberships for professional associations and licenses

Wellness benefits

Southland Industries is built on the foundation of great people. Since 1949, we have put our people first, enabling growth, professional achievement, and innovation. If you want to join a fast-paced environment where you're engaged, challenged, and valued, apply now to join our dynamic team.