Parts Manager

Welcome to Allegiance Trucks, where our dedication to service fuels every mile. Since our founding in March 2019, we've been on an unstoppable path of growth, acquiring 17 dealership groups and expanding to over 40 locations across ten states. Our team is dynamic and diverse, united by a shared commitment to prioritize our customers, uplift one another, and foster a workplace where everyone thrives. As a leading truck dealership group, we're proud to represent top-tier brands like International, Hino, Isuzu, and Ford, providing exceptional support to the Northeast's essential trucking community. At Allegiance Trucks, we're not just moving forward — we're driving the future of trucking. Why Allegiance Trucks? Benefits Competitive starting pay Excellent health benefits including Medical, Dental and Vision plans, a complimentary life insurance policy, and several other voluntary coverage options to choose from Generous Paid Time Off policy, including vacation, sick time and floating holidays 401(k) with Company match Support and encouragement for your continued advancement; additional training and career growth opportunities Job Responsibilities for Parts Manager Responsible for the overall performance of the parts department. Perform supervisory responsibilities to effectively manage personnel, including interviewing, hiring, training, planning, assigning work, appraising performance, disciplining, addressing complaints, and resolving problems. Train employees in company policies, department procedures, job duties, operational safety, and support the goals of the company. Motivate all parts personnel to provide high levels of customer service. Prepare annual marketing plans, budget plans, and set price levels and discount criteria for the area of responsibility. Recommend solutions to customer needs based on customer interests. Maintain a safe and secure environment by following safety and security standards and procedures, complying with codes. Identify prospective customers using business directories, leads from existing clients, rental departments, other internal salespeople, and dealership checklists. Keep job knowledge current by participating in educational opportunities and reading about new products. Develop, implement, and maintain an inventory control system and monitor accuracy. Communicate goals daily, weekly, and monthly with the Parts Department. Foster cohesion between the parts department and other dealership departments. Perform other duties assigned by the manager. Safety and Compliance Have full understanding of U.S. Federal Motor Carrier Safety Regulations (CFR 396). Implement procedures to keep Idealease and contracted customers in compliance with regulations and stay current with changes. Monitor and manage satisfactory CSA Vehicle Basic scores for all customers. Inventory and manage maintenance file documentation of customer and company vehicles in accordance with CFR 396. Develop, communicate, and enforce established company safety policies and procedures. Work with the corporate Facilities Manager to ensure the facility complies with local and federal safety and environmental standards. Sales and Customer Relations Create and maintain positive relationships with all customers. Maintain minimum 90% Customer Retention Rate. Investigate and establish courses of action for customer maintenance issues and problems. Department and Employee Management Review and compare monthly financial results against the business plan and initiate corrective action as necessary. Implement and monitor department productivity measures. Create a shop environment that assures cleanliness, safety, and customer focus. Develop, implement, and promote parts training. Assist in collection of past due invoices as needed. Handle all customer, employee, and vendor issues in a professional and courteous manner. Required Skills for Parts Manager Consistent track record of successfully meeting and exceeding sales goals. Minimum high school diploma or GED equivalent required. Minimum 5–7 years of trucking/automotive management experience. Valid driver's license and satisfactory Motor Vehicle Report (MVR). As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual orientation, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (including pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon Allegiance’s receipt of an acceptable and job‑related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law. #J-18808-Ljbffr