IT Technician

Loews Miami Beach Hotel IT Technician

Loews Miami Beach Hotel offers careers at a reimagined oceanfront resort in South Beach. Team members support 790 renovated guestrooms and suites, direct beach access, an oceanfront pool deck, Sea Spa, six restaurants and lounges, and more than 65,000 square feet of meeting space.

We are seeking a motivated and technically skilled IT Technician to support the daily operation of hotel technology systems. In this role, you will provide hands-on technical support, maintain critical POS and retail systems, and troubleshoot hardware and software issues to ensure seamless operations. This position is ideal for a service-driven technology professional who thrives in a fast-paced hospitality environment and is committed to delivering exceptional support to both guests and team members.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Complimentary meals in Team Member Caf while working
• Team Member Hotel Rates, other discounts, perks and more
• Benefits are subject to eligibility and may vary by position

What You'll Do:

• Support the operation and maintenance of POS systems, including both hardware and software components.
• Maintain and administer Micros systems, including database corrections, menu configuration changes, and historical data retention.
• Troubleshoot, repair, or replace non-operational and defective equipment across POS and retail systems.
• Maintain retail systems in partnership with retail management to ensure proper configuration and functionality.
• Establish and conduct preventive maintenance schedules for printers, PCs, and related systems.
• Collect and manage hardware inventory, comparing physical assets to automated inventory records.
• Maintain cleanliness and proper condition of all IT equipment and work areas.
• Provide weekend support as part of a seven-day IT coverage plan.
• Notify appropriate individuals promptly of system issues or unusual operational matters.
• Execute emergency procedures in accordance with hotel standards and support operational continuity.
• Administer and comply with all Loews Hotels IT policies, standards, and procedures.
• Attend required hotel meetings and training sessions and remain current on hotel information and system changes.
• Promote teamwork, professionalism, and a hospitality-focused approach in all interactions.
• Maintain compliance with safety regulations, recycling initiatives, uniform and grooming standards, and hotel policies.
• Exercise sound judgment, adaptability, decisiveness, and the ability to multitask in a dynamic environment.

Your Qualifications Include:

• Demonstrated knowledge of software and hardware operating systems, including Windows OS and Mac OS.
• Experience supporting Retail POS and F&B POS systems (Micros).
• Working knowledge of network architecture and system design.
• Strong organizational, communication, and customer service skills.