Warehouse Specialist

Job Description

Job Description

Welcome to Pioneer Square Brands , a dynamic and innovative company at the forefront of the consumer goods industry. Committed to delivering high-quality products, we take pride in our dedication to excellence, creativity, and customer satisfaction. With a diverse portfolio featuring renowned brands (Brenthaven, Gumdrop, and VAULT), our mobile technology accessories ensure our customers achieve successful technology deployments. Our team comprises passionate individuals united by a shared vision to shape the future of our industry. If you are seeking a challenging and rewarding position in a fast-paced environment where your ideas are highly valued, join us at Pioneer Square Brands and become an integral part of our exciting journey.

Our Core Purpose:
We ensure mobile technology works so that people can focus on what matters.

Our Core Values:

• Genuine and Respectful
• Pride in Everything We Do
• Excellence through Innovation
• Obsessed with Customer Success

Pioneer Square Brands has a global footprint with office locations in High Point, North Carolina, and Manila, Philippines.

We are actively looking for a highly motivated and energetic professional with a positive attitude who desires to be part of our growing team.

Warehouse Specialist

Location: High Point, NC

About the Role:

The Warehouse Specialist is responsible for supporting the efficient day-to-day operations of the warehouse, ensuring accurate receiving, storage, inventory control, order fulfillment, and shipping activities. This role requires hands-on experience in a warehouse, logistics, distribution, or manufacturing environment and a demonstrated ability to provide leadership, coordinate workflow, and drive operational efficiency.

The ideal candidate has at least one year of experience serving as a Warehouse Supervisor, Team Lead, Lead Associate, or in a similar position with responsibility for directing work, training team members, prioritizing tasks, and ensuring productivity. This individual serves as a key operational leader on the warehouse floor, maintaining safety, quality, and service standards while helping the team meet daily objectives.

Key Responsibilities:

Warehouse Operations

• Receive, inspect, and process incoming shipments accurately and efficiently
• Pick, pack, stage, and ship customer orders according to established procedures
• Ensure inventory is properly stored, labeled, and organized within the warehouse
• Perform cycle counts and inventory audits to maintain inventory accuracy
• Investigate and resolve inventory discrepancies, shipping errors, and operational issues
• Maintain accurate records in warehouse management systems (WMS), ERP systems, or inventory tracking tools
• Operate warehouse equipment safely, including forklifts, pallet jacks, hand trucks, and scanners, where certified

Leadership & Team Coordination

• Coordinate daily workflow and assign priorities to warehouse associates to ensure timely completion of operational goals
• Lead by example in productivity, safety, attendance, and quality standards
• Monitor work output and make real-time adjustments to maintain operational efficiency
• Train, mentor, and onboard new warehouse team members
• Serve as the primary point of contact for floor-level operational issues and escalations
• Help drive continuous improvement initiatives that increase productivity and reduce waste
• Communicate effectively with warehouse management regarding staffing, workflow bottlenecks, and operational needs
• Other related tasks and responsibilities

Safety, Quality & Compliance

• Promote a strong culture of workplace safety and compliance
• Ensure adherence to OSHA guidelines, company policies, and warehouse procedures
• Conduct routine safety checks and report hazards immediately
• Support quality control processes to ensure accurate shipments and inventory integrity
• Maintain a clean, organized, and audit-ready warehouse environment utilizing 5S and best-practice warehouse standards

Required Qualifications:

• Minimum 3 years of experience in a warehouse, logistics, distribution center, manufacturing, or supply chain environment
• Minimum 1 year of experience as a Warehouse Lead, Team Lead, Shift Lead, Supervisor, or similar role with responsibility for directing workflow, coordinating team activities, and influencing operational performance
• Demonstrated ability to lead and motivate Team Members even without requiring formal supervisory authority
• Strong understanding of warehouse processes, inventory management, shipping, receiving, and order fulfillment
• Experience using warehouse management systems (WMS), ERP systems, RF scanners, or inventory tracking software
• Ability to prioritize multiple tasks in a fast-paced environment
• Strong organizational, problem-solving, and decision-making skills
• Proficiency with Microsoft Office applications, particularly Excel
• Ability to lift up to 50 pounds and perform physical warehouse duties as required

Preferred Qualifications

• Forklift certification or ability to obtain certification
• Associate degree in Supply Chain, Operations, Logistics, or related field
• Experience supporting KPI-driven warehouse operations

Core Competencies:

Leadership & Accountability

• Takes ownership of warehouse performance and daily execution.
• Influences and motivates team members through example and action.
• Holds self and others accountable to operational standards.

Organization & Execution

• Maintains exceptional attention to detail.
• Effectively prioritizes competing demands.
• Consistently follows through on commitments.

Communication

• Communicates clearly across all levels of the organization.
• Escalates issues proactively and provides solutions.
• Facilitates effective coordination between shifts and departments.

Continuous Improvement

• Identifies opportunities to improve efficiency, safety, and quality.
• Adapts quickly to changing priorities and business needs.
• Supports process improvement initiatives and best practices.

Physical Requirements:

• Ability to stand, walk, bend, climb, and lift throughout the workday.
• Ability to lift and move materials weighing up to 50 pounds.
• Ability to work in varying warehouse and manufacturing conditions, including exposure to noise, dust, and temperature fluctuations.

Success Metrics

• Inventory accuracy rate
• Order fulfillment accuracy
• On-time shipping performance
• Productivity and throughput targets
• Safety compliance and incident reduction
• Team training effectiveness
• Warehouse organization and audit readiness
• Continuous improvement contributions
• People development

Ideal Candidate Profile: A highly organized, hands-on warehouse professional who has successfully led teams or coordinated warehouse operations in a manufacturing, distribution, or logistics environment. This individual is respected on the floor, takes ownership of results, and naturally drives productivity, accountability, and operational excellence even without having formal direct reports.