Hospitality Associate

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly.

Job Description

Williams Lea is hiring for a Hospitality Office Services Associate to work onsite during the hours of Monday-Friday 9:00am – 6:00pm.

The Hospitality Associate position is responsible for providing hospitality and catering services at a client site including conference room set-up, reception assistance and other general office support as needed.

Job Duties:

• Check the conference room and meeting schedule throughout shift and make note of any changes to ensure meetings are set-up accurately.
• Set up conference rooms according to client’s request, including food, beverages, utensils, ice, cleanliness, etc.
• Clean up conference rooms after use and return property to vendors if necessary.
• Prepare coffee and other beverages in assigned kitchens each morning.
• Clean up coffee makers and Client Pantry throughout the day and reset to standard in the evening.
• Communicate with supervisor or client on meeting request concerns or deadline issues.
• Maintain inventory of catering supplies and order supplies as needed.
• Communicate with Reception regarding food and beverages for use during meetings i.e. delays etc.
• Coordinate and act as liaison with personnel, food merchants, selected contact and outside vendor(s) to ensure the pricing is competitive and reviewed quarterly.
• Partner with Events team for set ups and support of external waitstaff
• Assist in training new hires.
• Prioritize workflow.
• Assist in process improvement ideas.
• Adhere to Williams Lea policies in addition to client site policies inclusive of Uniform attire and appearance standards
• Use equipment and supplies in a cost-efficient manner.
• Must be able to lift up to 50 lbs. on a regular basis.
• Provide back-up support to Reception and/or Office Services as needed.

Qualifications

• High school diploma or equivalent.
• Minimum (1) year professional experience preferably in hospitality, restaurant or housekeeping industry.
• Able to make independent decisions that conform to business needs and policy.
• Strong interpersonal communication skills required.
• Excellent organizational skills required.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Strong attention to detail is required.
• Must work well in a team environment.
• Professional attire and demeanor required.
• Good written communication skills.
• Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
• Ability to work in a fast paced, high-energy environment.
• Ability to work on multiple projects simultaneously.
• Ability to operate basic audio/visual equipment.
• Professional telephone demeanor.
• Ability to anticipate client’s needs for meetings and events.
• Must be self-motivated with a positive can-do attitude.
• Proven customer service skills are required to create, maintain and enhance customer relationships.

Additional Information

The rate of pay for this role at the noted RRD location is $20.00 / hour. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and visioncoverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre–employment substance abuse testing.

WLNAT

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans