Hospitality Associate

About Kasa Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations. Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities – and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt. Location Washington D.C. Time Commitment Approximately 32‑40 hours per week. Flexible schedule including nights, weekends, and holidays. Role The Hospitality Associate role is an on‑site facilitator of everything that the Kasa guest will experience during their stay. As a Hospitality Associate in the East market, you will have end-to-end ownership over the guest experience onsite at Washington D.C. Downtown location. Like many operations roles, there is no “typical day” but you will collaborate daily with Kasa teams and partners to drive excellent guest service and results. You will be actively communicating through text, phone, email, WhatsApp, Slack, all while prioritizing guest needs and delivering phenomenal service. Daily tasks include, but are not limited to: checking guests in, assisting with local area recommendations, communicating and prioritizing with Housekeeping, working seamlessly with our regional GX team, identifying upsell and revenue opportunities, maintaining the lobby and hotel vibe, addressing any guest needs, touring the property and assisting guests to their unit, and delivering 5‑star service to guests and other team members. A typical schedule for this role is based on business needs, including nights, weekends and holidays. Required Attributes Guest-Centric Mindset: Multiple years of experience in a hospitality or service industry working backward from the guests’ needs to deliver positive experiences and interactions. Proactive Communicator: Delivers clear, concise, and proactive communication across teams and external partners. Leads by example in resolving misunderstandings and promoting seamless collaboration. Tech Savvy: Proficient with modern technology tools and effectively uses them to complete daily work. Reliable & Consistent: Takes pride in arriving to work on time and welcomes the opportunity to work nights and weekends. Handy: Comfortable with using a toolkit, physically and metaphorically. Approaching ’problems’ as opportunities and showing the initiative to devise solutions. Functional Self-Management: Works with minimal supervision, manages own time effectively, maintains control over all current projects/responsibilities. Change Advocate: Thrive in an environment with constant change and easily adapts to new processes, technology, and/or procedures that impact day‑to‑day responsibilities. Process Minded: Effectively executes established processes with precision and surfaces process deficiencies which negatively impact the guest experience. Required Policy Information This role requires regular access to reliable transportation to and from work. Expected Results Role Objective 1: Drive quality outcomes through increased guest satisfaction. Key Initiative: Identify and solve guest service issues through proactivity. Key Initiative: Improve guest service scores with verbal, written, and over the phone communication with our guests. Role Objective 2: Engage our guests and community. Key Initiative: Establish a well vetted list of local recommendations. Key Initiative: Build relationships with local favorites and encourage partnerships. Benefits Kasa Travel Credit: Employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family. The Pay: Starting base pay $22.00 per hour; may be eligible for equity, bonus, perks, benefits, and travel credits. Paid Time Off: Full-time hourly employees accrue paid time off at a generous rate that increases with tenure. Health Coverage: Comprehensive health insurance options, including company-sponsored plan with fertility coverage. About the Team Be a part of our East Portfolio Operations, a team passionate about delivering seamless experiences for our guests. Our team members at Kasa are located all over the country, come from many different industries, and are passionate about delivering high-quality standards to ensure guests love their experience. We encourage you to consider all your skills and experiences—both professional and personal—that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture. Equal Opportunity Employer Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need. E-Verify Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). Recruiting and Job Scams The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs kasa.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this article from consumer.ftc.gov for more details. #J-18808-Ljbffr Kasa