Chief Operating Officer (COO)

About the Role

What You Will Lead

Enterprise Leadership

​​​​​​​
Enterprise Operating Model

​​​​​​​
Customer Delivery

​​​​​​​
Operating Economics

​​​​​​​
Scalability & Process Improvement

​​​​​​​
Quality & Compliance

​​​​​​​
Operating Talent & Leadership

​​​​​​​
Continuous Improvement

​​​​​​​
Technology Enablement

​​​​​​​
M&A Diligence & Integration

• Future-state operating model and clear accountability implemented.
• Enterprise operations scorecard and monthly business review cadence established.
• Standardized commercial-to-operations handoff implemented.
• Gross margin and productivity improvement roadmap delivering measurable results.
• Customer escalation, root-cause analysis, and corrective-action processes established.
• Operating leadership assessment and development priorities completed.
• Quality and compliance integrated into routine operating management.
• Capacity planning and resource models implemented.
• Technology and automation roadmap prioritized based on business impact and return on investment.

• Collaborative, people-centered leadership with a track record of building strong teams, developing leaders, fostering cross-functional collaboration, and creating an environment where team members feel valued, supported, and accountable.
• Experience leading multi-site, multi-service operations with significant P&L accountability.
• Demonstrated success improving service delivery, operating efficiency, quality, and margins while scaling a business.
• Strong business and financial acumen, with the ability to translate strategy into operating plans, measurable results, and sustainable performance improvements.
• Experience leading organizational change, standardizing processes, and building scalable operating systems without sacrificing customer service or agility.
• Hands-on experience with continuous improvement, Lean methodologies, or similar approaches to operational excellence.
• Demonstrated success leading acquisition integration, including operational diligence, Day 1 readiness, and post-close stabilization.
• Strong communication and relationship-building skills, with the ability to align teams and influence across the organization, executive leadership, and the Board.
• Data-driven approach to decision-making, problem-solving, and performance management.

Compensation & Benefits

Competitive executive base salary and performance-based annual incentive, with compensation reflecting experience, role scope, and market requirements.

• Medical, dental, and vision benefits
• 401(k) with company match
• Paid time off, paid holidays, volunteer time off, and other company-sponsored benefits in accordance with applicable policies and benefit plans.

Equal Employment Opportunity