Concessions Manager

TBI Airport Management, Inc. Hollywood Burbank Airport Job Description Concessions Manager Salary: $100,000 to $110,000, depending on experience Reports to: Director, Business & Properties Status: Exempt Schedule: 9/80 (every other Friday off) General Description The Concessions Manager is responsible for managing the entire Airport Concessions program at the Hollywood Burbank Airport. Oversees all existing concessions agreements, including Food & Beverage, Retail, Distributed Antenna System (DAS) Wi-Fi, Advertising, and other concessions. Delivers established revenue targets and positions the Airport as a market leader through trendsetting concepts, premium offerings, technology modernization, and a customer- first strategy. Develops a strategy that reflects the Airport’s unique passenger mix, ensuring that concessions offerings meet the needs of diverse traveler profiles, while maintaining a consistently excellent customer experience. Essential Job Functions Typical Tasks ➢ Provide daily oversight and management of the Airport’s four major concessionaires, including Food & Beverage, Retail, DAS Wi-Fi, and Advertising. ➢ Provide daily oversight and management of ancillary concessions, including ATMs, luggage carts, vending machines, and brochure displays. ➢ Conduct periodic auditing of concessions programs to ensure compliance with all contractual requirements, including pricing, branding, tenant improvements, and customer experience. ➢ Develop and maintain relationships with concessions personnel and other airport stakeholders. ➢ Coordinate with the Director of Business & Properties and Authority Legal Counsel regarding contract negotiations and enforcement.

• Collaborate with airport staff on special events and customer experience related programs.
• Perform other duties as assigned.

Minimum Qualifications Employment Standards: ➢ Graduation from an accredited college or university with a bachelor’s degree in a related field Revised: 07/2026 1 (Business, Finance, Hospitality, Retail, Real Estate, Aviation) 5 years of related experience, and a minimum of 2 years of supervisory experience, or; ➢ An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position, such as those listed above. License and Special Requirements:

• Possession of a valid California Driver’s license.
• Obtain and maintain security clearance as required by TSA regulations.

Supplemental Information Knowledge of:

• Best practices in the management of a dynamic concessions program.
• Software systems related to property management.
• Budget development, revenue forecasting, and development of rates and charges.
• Computer hardware and software at an advanced level, including Microsoft Office and other

complex programs. Ability to: ➢ Interpret and enforce complex concessions contracts with varying terms on revenue guarantees, product pricing, and auditing requirements.

• Negotiate complex agreements with a variety of concessionaires with diverse requirements.
• Work in a fast-paced, dynamic environment to meet the expectations of the airport’s

customer base. ➢ Communicate clearly, concisely, and effectively, both verbally and in writing, on complex topics of a general or technical nature. ➢ Make presentations to airport tenants, stakeholders, and at Airport Authority Commission meetings. ➢ Must be dependable, show initiative, be attentive to detail, and be able to make sound decisions with confidence. ➢ Prepare written reports, including complex and technical information. Interested candidates may apply by clicking the link below and completing the online assessments: Revised: 07/2026 2