Local Support Specialist
Virtual Vocations Inc
Fluent in Italian and English, the part-time Local Support Specialist will manage partner communications, handle ticket escalations, and assist with booking modifications while working remotely in a dynamic travel-tech environment. Key responsibilities Provide support to B2B partners through calls and regular updates in both Italian and English Manage incoming tickets, follow up on escalations, and ensure timely resolutions Coordinate with other departments to maintain smooth workflows and excellent service delivery Required qualifications Fluent in Italian and English; additional languages such as Spanish or Greek are a plus Experience in travel-related industries such as TMCs, DMCs, or tour operators Proactive mindset with the ability to anticipate partner needs Ability to manage multiple tasks and stressful situations with professionalism Quick learner with a results-oriented approach to new tools and processes
Vacancy posted 4 days ago
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