Administrative Support Specialist

Job Description

Job Description

Kennebec Pharmacy and Home Care is your local home infusion pharmacy and home medical equipment provider dedicated to making better living possible. We offer an array of services that extend far beyond those of a traditional home medical equipment company and have been serving residents throughout the state of Maine for the past 30 years.

You can look to us for: CPAP/BIPAP, respiratory therapy, durable medical equipment and supplies, and home infusion therapy.

Better living made possible starts with people like you!

Job Summary

We are seeking a detail-oriented and dependable Administrative Support Specialist to support daily operations across reception, scheduling, documentation management, and cross-functional administrative workflows. This role plays a key part in ensuring smooth communication between patients, providers, and internal teams while maintaining accurate records and supporting operational efficiency.

The ideal candidate is organized, customer-service focused, and able to manage multiple responsibilities in a fast-paced healthcare environment. This is a full-time in-person position, Monday-Friday, located in Augusta, ME. The hours for this position are 8:00 am -5:00 pm.

Key Responsibilities

• Answer and route incoming phone calls professionally and efficiently
• Support reception line coverage and patient communication
• Respond promptly to patient, provider, and internal inquiries
• Process and distribute faxed documents to the appropriate departments
• Assist with obituary tracking and coordination workflows
• Maintain accurate documentation and records within company systems
• Assist with the coordination of weekly driver on-call schedules
• Support internal communication related to scheduling and coverage needs

Qualifications

• High school diploma or equivalent required; Associate degree preferred
• 1–3 years of administrative, reception, or healthcare support experience preferred
• Strong organizational and multitasking abilities
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office and general computer applications
• Experience in healthcare, pharmacy, or DME environments is a plus

Why Join Our Team?
We offer a competitive and well-rounded benefits package designed to support your health, financial future, and work-life balance:

• Multiple health insurance plan options to fit your needs
• Dental and vision coverage for you and your family
• Generous accrued paid time off (PTO) to recharge
• Paid holidays to spend time with those who matter most
• Short-term and long-term disability for added peace of mind
• 401(k) with company match to help you plan for the future
• Sam’s Club membership for added everyday savings

If you’re ready to make a meaningful impact and join a team that is dedicated to making better living possible, we’d love to hear from you!!

Kennebec Pharmacy & Home Care provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.