Information System Support Specialist II

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State's career page and indicate on the application that they have previously worked for the State.

Office of Information Technology

Opening Date: June 11, 2026

Closing Date: June 25, 2026

Grade / Admin Unit: 23/ Professional/Technical

Job Class Code: 0931
Salary: $56,666.48 - $79,510.08*/Annually (*includes a 15% recruitment and retention stipend, and eligible for a 5% training bonus)
Position Number: 020312362

Location: Augusta

Telework: Available

Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

DESCRIPTION:


This is advanced technical services work in an integrated computer network environment. An employee in this classification performs a full range of system administration functions with minimal direction and/or technical support. An employee in this classification is responsible for installing and configuring system hardware, software, and communication network equipment; performing advanced troubleshooting and vendor technical liaison functions; and assisting in developing information management plans, researching and designing systems to implement plans, and developing and coordinating user training programs. Supervision may be exercised over other technical personnel. Work is performed under limited supervision.

MaineIT is seeking a highly talented individual who will represent our C.A.R.E. values in all that they do. At MaineIT we:

• Practice Customer-focus , ensuring that our customers are heard, and their needs are met.

• Hold ourselves to a high level of Accountability by being transparent with our stakeholders.

• Maintain an effective level of Responsiveness by providing timely updates in a proactive manner.

• Strive to provide Empathy driven, people-focused services by applying emotional intelligence skills and behaviors.

REPRESENTATIVE TASKS:

• Performs a full range of system administration functions in order to control systems and attain maximum utilization and efficiency.
• Designs and implements system security measures such as backups, access control, system accounting, and disaster recovery in order to ensure and maintain system integrity and availability.
• Participates in the development and implementation of agency information system policy in order to establish agency operating standards and procedures.
• Develops, coordinates, and conducts agency-wide training programs in order to provide agency personnel with required skills and knowledge of system capabilities.
• Researches, recommends, installs, and configures hardware, software, and networks for PC's/servers with multi-user operating and/or networking systems in order to establish and maintain agency information systems.
• Performs fault isolation and repairs in a complex computing/networking environment independently or in consultation with vendor or other technical personnel in order to diagnose and correct system problems.
• Participates in the development of internal data management plans and coordinates plans and activities with personnel of other agencies in order to avoid duplication of efforts, share information, and maximize system efficiency.
• Participates in the planning, implementation, and management of special projects in order to develop project management skills and provide assistance in achieving agency information systems objectives.
• Directs and oversees the work of system support staff in order to ensure work is accomplished in an efficient and effective manner.

KNOWLEDGES, SKILLS, AND ABILITIES REQUIRED:

• Knowledge of complex multi-user network systems.
• Knowledge of operating systems on PC's and servers.
• Knowledge of complex software applications on PC's, servers, and networks.
• Knowledge of proper computer system data security/backup procedures.
• Knowledge of basic supervisory techniques.
• Ability to develop and manage user-oriented computing activities.
• Ability to develop and coordinate training programs.
• Ability to train personnel in all phases of computer utilization and application.
• Ability to communicate effectively.
• Ability to write clearly and effectively.
• Ability to troubleshoot and solve complex technical computer problems.
• Ability to perform research and make recommendations to management on technical computer issues.
• Ability to draft agency automated information system policies, procedures, and standards.
• Ability to perform work requiring lifting and/or physical exertion may be required.

MINIMUM QUALIFICATIONS:

A minimum of 3 years of a combination of related post-secondary education, technical certifications, or technology related work experience. Related training, internship experience etc. may be credited as related experience on a month-per-month basis.

APPLICATION INSTRUCTIONS:


Please submit a cover letter along with a current resume and three (3) professional references.

In order for us to properly determine if you meet the minimum qualifications for any posting, you must be sure your resume includes the month and year for any relevant experience listed. Your resume should include the duties and responsibilities associated with each position. Any experience that was not full-time employment should be identified as such.


CONTACT INFORMATION: For more information or questions specific to the position, please contact View email address on click.appcast.io


The selected candidate will be required to pass the required background checks (fingerprinting may be required) as a condition of employment.

Benefits of working for the State of Maine:


No matter where you work across Maine state government, you find employees who embody our state motto-"Dirigo" or "I lead"-as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Balance - Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.

• Health Insurance Coverage - The State of Maine pays 85%-100% of employee-only premiums ($11,857.68-$13,950.24 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.

• Health Insurance Premium Credit - Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.

• Dental Insurance - The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).

• Retirement Plan - The State of Maine contributes 14.11% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.

• Gym Membership Reimbursement - Improve overall health with regular exercise and receive up to $40 per month to offset this expense.

• Health and Dependent Care Flexible Spending Accounts - Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.

• Public Service Student Loan Forgiveness - The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.

• Living Resources Program - Navigate challenging work and life situations with our employee assistance program.

• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child-including fathers and adoptive parents-receive forty-two (42) consecutive calendar days of fully paid parental leave . Additional, unpaid leave may also be available, under the Family and Medical Leave Act.

• Voluntary Deferred Compensation - Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.

State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.


Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.


There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.


As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.


If you're looking for a great next step, and want to feel good about what you do, we'd love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.


Thinking about applying?


Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you're currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your experience and passion set you apart.


If you require a paper application, please download and print one HERE


If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.