Personal Lines Account Manager

Job Description

Job Description

Springborn Staffing is recruiting a Personal Lines Insurance Agent / CSR for a well-established insurance agency in Scarborough, Maine. This is an excellent opportunity for an experienced insurance professional who enjoys building client relationships, providing outstanding service, and helping individuals find the right coverage for their needs.

The position combines personal lines account servicing, policy management, and sales in a collaborative, fast-paced environment. A current Personal Lines or Property & Casualty insurance license is required .

Key Responsibilities

• Service and sell personal lines insurance products to new and existing clients
• Conduct account reviews to ensure appropriate coverage and client satisfaction
• Process and document policy changes, renewals, and client interactions
• Communicate with clients to understand their insurance needs and recommend appropriate solutions
• Maintain strong working relationships with insurance carriers
• Respond to client questions and resolve policy or coverage issues
• Apply knowledge of underwriting guidelines to assist clients effectively
• Maintain accurate and organized client records within the agency management system

Requirements & Qualifications

• Current Personal Lines or Property & Casualty insurance license required
• Previous personal lines insurance or insurance customer service experience strongly preferred
• Strong knowledge of personal insurance products and coverage
• Excellent verbal and written communication skills
• Strong customer service and relationship-building abilities
• Organized and detail-oriented with the ability to manage multiple priorities
• Comfortable working independently and as part of a team
• Experience with Vertafore AMS360 or a similar agency management system is a plus
• Positive, professional, and team-oriented attitude

Benefits & Perks

• $50,000–$60,000 annual salary
• Health, dental, and vision insurance
• 401(k) with employer matching
• Paid time off
• Flexible schedule
• Opportunity for professional growth within an established insurance agency

About Springborn Staffing

Springborn Staffing has been connecting talented professionals with great employers throughout Maine for more than 35 years. We take the time to understand your experience, goals, and what you're looking for in your next opportunity so we can help you find the right fit.