Panda Express - Operations Leader at Fort Sam Houston #3758

Job Description

Job Description

Summary of Job Scope and Expectations:

The Operations Leader (OL) position is responsible for the successful operations of a single store, with accountability for:

• Ensuring Workability, Intensity & Integrity

• Upholding high Operations standards and being the best

• Achieving store financial targets

• Being a Team Builder & Trusted Leader: Managing and directing the work of store Associates

• Recruiting and hiring store Associates

• Training, coaching, developing, and disciplining store Associates

• Providing for the safety and security of Guests and Associates

• Building emotional connection with Guests through Food, Service & Ambiance

• Responding to Guest and Associate complaints and consulting with other company resources as necessary

• Ensuring the delivery of exceptional Guest experiences

• Promoting brand awareness

• Community Outreach

• The OM manages a successful store in fulfillment of the Panda 2020 vision. Essential functions: The essential functions in this job description are not all-inclusive of this job’s duties and responsibilities. Reliable and dependable attendance is required.

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