Clinical Pharmacist - Facility Program Manager

Job Title

Pharmacy: FEHR Clinical Pharmacist Facility Program Manager

Duties

Major duties of the FEHR Clinical Pharmacist Facility Program Manager include but are not limited to:

• FEHR Issue Investigation and Ticket Management
• The Pharmacy Informaticist is responsible for providing at-the-elbow FEHR support to pharmacy staff and management
• Build relationships to communicate and track tickets
• Will act as the point of contact for the pharmacy department in relation to the FEHR
• Serves as the subject matter expert on previous FEHR issues, workflows and mitigations
• The incumbent triages inquiries from end users and organizes local support
• Develops and maintains an internal, staff-facing ticket status monitoring system
• Communicates regularly and thoroughly to end users and pharmacy management the status of issues being tracked
• Manages, develops, and maintains plans for downtime pharmacy operations for FEHR or network system outages
• Provides training documents for staff and supervisors on the operation and procedures for system downtimes
• Maintains working knowledge of legacy systems and educates and assists staff in determining when legacy engagement is required

Informatics Management and Technical Support

• Responsible for the evaluation, enhancement, implementation, and maintenance of current and future versions of Pharmacy computer systems to improve pharmacy operations, clinical programs, related FEHR functions, and any other systems that affect the Pharmacy's role in delivering services to the veteran patient
• Maintaining current and future versions of Pharmacy computer systems to ensure compliance with required standards and meeting mandated implementation deadlines. The Pharmacy Informatics Manager also supports network and office automation applications for pharmacy users, including Outlook e-mail problems and enhancements, Word/Excel/Access/PowerPoint issues, network profile problems, network drive mapping, etc.
• The Pharmacy Informatics Manager is the primary consultant on BCMA issues for the pharmacy department
• Incumbent provides support for maintenance and troubleshooting of computer hardware related to Pharmacy
• Provides initial and on-going training to pharmacy employees on various computer system applications
• Supervises or personally completes assignments which comprise of the pharmacy's internal management information systems monthly and quarterly and is responsible for all problems encountered with the spreadsheets and all enhancements which are requested by the management team
• Accomplishes special projects and provides accurate data management reports as assigned on a timely basis. Incumbent makes recommendations and arranges for disposal of computer-generated reports, forms, etc., as appropriate

Clinical

• If needed during times of short staffing or excess need, incumbent may be required to fulfill operational staff pharmacist roles including but not limited to order verification, product verification, medication regimen review and counseling, etc.
• Performs other duties as assigned

Work Schedule: Monday - Friday 7:30 am - 4:00 pm

Telework: ADHOC per Agency Policy

Virtual: This is not a virtual position

Functional Statement #: 10074F

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized

US Department of Veterans Affairs