Director of Member Insights & Experience Analytics
PenFed Credit Union
PenFed Credit Union seeks a Manager, Voice of the Member Insights to lead our Voice of the Member program. Responsibilities include administering feedback across the member lifecycle, building dashboards, and delivering senior-level insights that inform strategy and product decisions. You will synthesize customer metrics from surveys and operational data, leverage AI tools, and collaborate with Operations to improve engagement and reduce costs. #J-18808-Ljbffr PenFed Credit Union
Vacancy posted 18 hours ago
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