Genesys Contact Center SME (Genesys CX/Engage , Amazon Connect))
GAC Solutions
Experience
- 12+ years of experience in contact center technologies and CX solutions
- Proven track record in solution architecture and end-to-end CCaaS delivery, especially with Amazon Connect
- Hands-on expertise with:
- Amazon Connect (mandatory)
- Genesys Cloud CX or Genesys Engage (preferred for migration/coexistence scenarios)
- Experience working in AWS cloud environment (strongly preferred); Azure/GCP knowledge is a plus
- Strong background in enterprise integrations and API-based architectures
- Experience leading CCaaS transformation or migration programs, particularly to Amazon Connect
- Exposure to AI, automation, and conversational technologies (Amazon Lex, chatbots, voice bots)
- Experience working with cross-functional teams and senior stakeholders
Vacancy posted 22 hours ago
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