Partner Learning Specialist

SureSkills is a global edtech services company and market leader in technical education. We design and deliver engaging, high-impact learning experiences for some of the world's most innovative technology companies, including Google, AWS, Microsoft, VMware, Meta and Coursera. Our teams work alongside our clients to support large-scale learning, enablement and technical education programmes around the world. About the Role We are looking for an experienced Partner Learning Specialist to join our team supporting Google Cloud Partner Learning Services across LATAM and US. Google Cloud Partner Learning Services provides learning and enablement programmes to thousands of Google Cloud partners globally, helping them build the technical knowledge and capabilities needed to grow their Google Cloud practices. The learning portfolio includes virtual instructor-led training, technical enablement programmes and on-demand learning delivered at scale. As a Partner Learning Specialist, you will play an important role in the operational delivery of these programmes. You will work closely with regional teams, Learning Consultants, Program Managers, instructors and training partners to ensure learning programmes are effectively planned, launched and supported. This is a highly collaborative and detail-focused role suited to someone who enjoys working behind the scenes to make complex, high-volume learning programmes run smoothly. Key Responsibilities: Support the operational execution of virtual instructor-led technical training programmes for Google Cloud partners across EMEA. Work closely with Learning Program Managers to operationalise and successfully deliver regional learning programmes. Support Content and Technical Enablement teams with the regional launch of new training programmes and initiatives. Coordinate with external training partners, instructors and mentors to support programme delivery. Manage instructor communications relating to upcoming training sessions, programme requirements and logistics. Maintain accurate session trackers, programme documentation and operational records. Learner & Participant Management Manage learner nominations, registrations and attendee lists using internal learning and event management tools. Coordinate participant communications before, during and following training programmes. Manage pre-work requirements and ensure learners have the information and resources they need ahead of training. Monitor and respond to learner queries through shared programme mailboxes, providing timely and helpful support. Proactively identify and resolve operational issues that could impact the learner experience. Support the evaluation of partner training programmes through surveys, learner feedback and programme data. Assist Learning Program Managers with planned and ad-hoc programme reporting. Maintain accurate programme and session data to support reporting and decision-making. Contribute to continuous improvement initiatives across learning operations. Identify opportunities to improve processes, workflows, resources and programme logistics. We are looking for someone who brings 3+ years of experience in Learning Operations, Training Operations, Program Coordination or Program Management. Previous experience supporting learning or enablement programmes, ideally within a technology, cloud or large global organisation. Strong organisational skills and exceptional attention to detail, particularly when managing multiple programmes or high volumes of training activity. Experience coordinating across multiple stakeholders, teams and regions. Strong written and verbal communication skills, with professional fluency in English. A proactive and solutions-focused approach to problem solving. The ability to work effectively in a fast-paced environment where priorities may change. Confidence working independently while collaborating as part of a distributed global team. Experience maintaining programme trackers, documentation and operational reporting. Familiarity with Google Workspace (Docs, Sheets, Slides, Gmail and Calendar). A bachelor's degree or equivalent professional experience. Nice to Have Experience supporting technical education, cloud learning or partner enablement programmes. Previous experience working with training vendors, instructors or external learning partners. Experience with learning management systems (LMS), event management platforms or learner registration tools. Familiarity with Google Cloud or the broader cloud technology ecosystem #J-18808-Ljbffr