Control Center Communications Coordinator

Job Description - Control Center Communications Coordinator (26000057) Position Summary Ensures that appropriate communication with internal and external customers is maintained. Supports electronic communications efforts, assuring updates and status changes are provided in a timely manner. Works closely with Control Center Staff and Communications Department to ensure that information being communicated both internally and externally is timely, accurate and consistent. Primary Responsibilities Creates, generates and disseminates alerts and restoration updates detailing service‑related information to CTA personnel and to the general public. Gathers information from Control Center personnel to provide updates. Disseminates service information, planned service changes and elevator status to customers via electronic communication tools (e.g., web posting, emails, text messages, Bus Tracker and X social media platform). During disruptions or emergency service conditions, disseminates pertinent service information (e.g., service disruptions, alternate service) to customers via electronic communication tools and Public Address Platform Announcements. Creates and maintains various logs and databases. Produces reports and performs weekly audits of Public Address (PA) System. Performs other duties as assigned. Challenges Communicating coherent and concise messages during emergency situations. Gathering accurate information to synthesize and communicate to customers. Education and Experience Requirements Associate degree, plus communication or operations experience, or an equivalent combination of education and experience relating to this position. Physical Requirements Requires remaining in a stationary position for extended periods of time and constantly operating a computer and other office productivity machinery. Must have a clear, audible voice to make station announcements. Must be able to hear information via phone calls from CTA personnel at field incident sites. Knowledge, Skills, and Abilities General knowledge of CTA bus and rail service. Strong written and verbal communication skills. Strong interpersonal skills necessary to effectively communicate with personnel. Strong attention to detail. Intermediate instruction and coordination skills. Intermediate skills necessary to operate personal computer systems, Microsoft Suite, Internet searches, and database retrieval. Ability to prepare clear, concise messages and disseminate accurate information quickly during a service disruption. Ability to maintain a suitable temperament and disposition. Ability to work in a high‑pressure environment. Ability to handle multiple tasks simultaneously within limited timeframes. Working Conditions Work day is typically eight (8) hours or longer during weekday and weekend hours with varying shift times. May be required to work various extended or irregular hours (including evenings, nights, & weekends) to meet scheduling needs or respond to CTA emergencies. Work in a high‑pressure environment during emergencies. Equipment, Tools, and Materials Utilized Standard office equipment. Personal computer and related software and equipment. Equal Opportunity Employer CTA IS AN EQUAL OPPORTUNITY EMPLOYER. No employee or applicant for employment will be discriminated against because of race, color, creed, religion, sex, marital status, national origin, sexual orientation, ancestry, age, unfavorable military discharge, disability or any other status protected by federal, state, or local laws; except where a bona fide occupational qualification exists. CTA will make reasonable accommodations for known disabilities of otherwise qualified applicants for employment as well as its employees, unless undue hardship would result. If you require an accommodation in the application or hiring process, please contact View email address on click.appcast.io prior to the submission of your application or upon notification of your actual test date. #J-18808-Ljbffr Chicago Transit Authority