Client Patient Coordinator, Emergency

Client Patient Coordinator, Emergency $18 - $23/hr. +$2/hr. Overnight & +$3/hr. Weekend Differentials | Houston, TX Gulf Coast Veterinary Specialists (GCVS) is a leader in specialized care for companion animals. We are looking for a highly organized, compassionate, and energetic individual to join our emergency team as a Client Patient Coordinator (CPC) and ensure clear communication among doctors, clients, and clinical staff. Compensation

• 18 - $23/hr., based on experience
• 3/hr. Weekend differential
• 2/hr. Overnight differential

Full‑time Benefits Include 401(k) with matching Health, Dental, and Vision insurance Health Savings Account (HSA) / Flexible Spending Account (FSA) Life and Disability insurance Paid Time Off (PTO) and Holidays Employee Assistance Program and discounts (including Pet Discount) Professional development and tuition assistance Uniform stipend Retirement plan Schedule Full‑Time 3x12 hour shifts / 4x10 hour shifts Alternating Weekends / holidays Job Description The Client Patient Coordinator (CPC) maintains clear communication between doctors, clients, and clinical staff. Responsibilities include providing daily financial and medical updates for all in‑hospital patients, fielding client phone calls and questions, ensuring organized flow of patient records, managing the doctor’s appointment schedule, coordinating procedures, and overseeing patient treatments. The role requires a friendly, professional, and courteous demeanor, the ability to handle multiple tasks and frequent interruptions, and a positive energy to go above and beyond for clients. What You’ll Do Communication: Act as the bridge between doctors and clients, providing updates on medical and financial matters, answering questions, and addressing concerns with empathy and professionalism. Appointment Management: Organize and schedule appointments, procedures, and treatments while ensuring all records and materials are ready for consultations. Client Interaction: Welcome clients and their pets warmly, collect detailed patient histories, and assist during examinations and diagnostics. Patient Care Support : Help with patient restraint, transport, and minor procedures, ensuring comfort and safety for both pets and staff. Administrative Duties: Handle invoicing, documentation, filing, and record maintenance with accuracy and efficiency. Education and Advocacy : Educate clients on postoperative care, medication instructions, and at‑home treatment plans while advocating for the best outcomes for their pets. Crisis Management : Tackle challenging situations with grace, positivity, and a “Can Do” attitude. Responsibilities Serve as the primary point of contact for clients by providing patient status updates, financial estimates, treatment authorizations, and discharge instructions. Admit and discharge patients, coordinate client communications, process invoices and payments, fill prescriptions, maintain medical records, and support patient care and treatment workflows. Collaborate with doctors, technicians, referring veterinarians, pharmacies, and external service providers to ensure seamless patient care and an exceptional client experience. Review treatment plans, medications, and hospital documentation for accuracy, obtain client approvals for recommended services, and facilitate timely communication between clients and the medical team. Manage administrative responsibilities including financial updates, estimates, record requests, correspondence, body care documentation, and coordination with cremation services as needed. Train and support fellow Client Patient Coordinators (CPCs), participate in required meetings and leadership check‑ins, and contribute to efficient hospital operations and client satisfaction. Qualifications High School diploma required; Associate’s or Bachelor’s degree preferred; or related experience and/or training; or equivalent combination of education and experience. Strong interpersonal and client communication skills with a passion for assisting others. Exceptional multitasking abilities, organizational skills, and attention to detail. Dependable, proactive, and team‑oriented with a positive attitude. Preferably knowledgeable in veterinary practices, pharmacology, medical terminology, and clinic procedures. Expertise in client service principles, including needs evaluation, quality standards, and client satisfaction. Proficient in administrative tasks such as word processing, file management, transcription, and email communication, as well as using computer programs for managing patient information. Familiarity with common drugs, their uses, brand/generic names, side effects, and controlled substance protocols. Skilled in social perceptiveness and adaptability to others’ reactions to enhance client interactions. Fluent English skills (speaking & reading) required; fluency in multiple languages a plus. Why Choose GCVS? Make a meaningful impact by being an advocate for pets and their families. Work alongside a compassionate and talented team dedicated to excellence in veterinary care. Enjoy a dynamic, fast‑paced environment that keeps you engaged and challenged. Be part of a workplace that values your contributions and supports your growth. Ongoing opportunities for continued education such as lunch and learns hosted by various vendors and entities. Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. #J-18808-Ljbffr Ethos Veterinary Health