Medical Admin Specialist

Job Title

Supervisor performs a wide variety of analytical and evaluative duties in BAS. Supervisor serves in a multifaceted capacity in support of the Chief, Business Administration Service. The incumbent is responsible for demonstrating flexibility, integrity and accountability with a work ethic that emphasizes excellence and quality and builds customer confidence by professional dress and demeanor.

The incumbent is responsible for duties related to the supervision of all BAS staff in the assigned areas of: Customer Service, Enrollment/Eligibility and Beneficiary Travel, Means Testing, Veterans' Identification Cards (VIC), Admissions/Discharges/Transfers, Emergency Department, Scheduling, Pre-registration, Insurance Card Buffer (ICB) Capture, Specialty Service Consult management, Electronic Wait List (EWL) management and Telephone management.

The incumbent is responsible for directing all administrative functions for outpatient care for the VASNHS within the assigned outpatient clinics and supervision of the MSA staff who are in direct support of the services.

Delegated authority necessary to accomplish assigned programs, performing the full range of supervisory duties and responsibilities to effectively utilize the resources and manpower allocated to the assigned area, The incumbent provides technical and administrative supervision to the assigned MSAs.

Oversees the daily operation of the outpatient clinics, ensures VA policies and priorities are being followed; develops performance standards; and evaluates work performance of subordinates.

Responsible for planning, assigning, reviewing, and accepting/rejecting work done by subordinates. The incumbent will make work assignments, set or negotiate deadlines, and designate completion dates.

Coordinates the leave of the MSAs, approving time and leave as appropriate and arranging for cross-coverage in order to provide adequate coverage across all administrative areas.

Work Schedule: TBD by Supervisor

Telework: Not available

Virtual: This is not a virtual position.