Credit-Collections Administrator

Credit-Collections Administrator

HME has been creating innovative products for the drive-thru and pro-audio industries since 1971. From the very beginning, we've known these solutions would never have happened without the customer-focused people who make up our company. HME has a team environment with a culture of collaboration, learning, and growth. With subsidiaries located in California, Missouri, Canada, UK, India, and China, companies around the world depend on HME for clear, reliable communication solutions. From setting the standard for drive-thru headsets and timer systems in the quick service restaurant (QSR) industry to developing professional audio equipment used in the Olympic Games, HME strives to create the newest, most innovative products on the market while providing quality care and attention to its customers. At HME you will have the opportunity to learn and grow while developing our future products. Come join our team!

We are hiring for a temporary Credit Collections Administrator.

What you will do in the position:

• Past-Due Account Collection
  • Reviews customer accounts for past due invoices and payment history.
  • Contacts customers to advise of past due amounts.
  • Negotiates payment plans with customers who cannot pay in full.
  • Calls customers whose orders have been placed on credit hold.
  • Approves and releases orders from credit hold based on customer payment history and credit limit.
  • Documents customer communications.
  • Reports status of collection efforts to manager
• Customer Communication
  • Answers incoming customer calls.
  • Makes a minimum over 20 outgoing collection calls daily
  • Provides information and answers customer questions regarding unpaid invoices.
  • Research on disputed invoices.
  • Process credit applications
  • Process Dunn and Bradstreet credit reports on perspective customers.
  • Maintain entire customer database in ERP system.
• Account Escalation
  • Refers customer accounts that cannot be resolved to supervisor.
  • Follows up with supervisor regarding payment status.
  • Works directly with outside collection agency
• Performs all other job responsibilities as assigned.

What you will need to succeed:

• Ability to work well under pressure in a time sensitive, fast pace environment while responding appropriately, accurately and efficiently including monthly deadlines as assigned
• Excellent organizational skills
• Possess strong interpersonal and communication skills with the ability to articulate issues and solutions to both internal and external customers
• Computer proficiency with MS Office including Word, Excel, Outlook and PowerPoint
• Experience
  • 1 year related experience
• Travel: 0%

The posted pay range, $18.90 to $25.20, is what we reasonably expect to pay for the role. This may vary depending on experience and other factors. Our benefits package includes tuition reimbursement; 3 weeks paid vacation your first year, paid holidays, medical, vision, and dental coverage, pet insurance, life insurance, and 401K contributions.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will occasionally lift and move up to 25 pounds with assistance.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.