Analyst 1 MDU Support, Product Sales Support & Analysis

Billing Analyst I

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

The Billing Analyst I is responsible for supporting the end-to-end billing and financial operations for Xfinity Communities. This role ensures accurate and timely billing, analyzes data to identify and resolve discrepancies, applies rate events, prepares reports, and audits, and maintains compliance with company policies. The Analyst I partners with internal teams and clients to address billing inquiries, improve processes, and drive efficiency through data-driven insights.

Core Responsibilities

As an Analyst 1, you will play a key role in owning all financial and operational functions for Xfinity Communities, for 4 regions – which may include 6,800 gated communities, while honing in on the Florida Region specifically.

This includes, but is not limited to:

• managing and overseeing the billing process and customer life cycle from inception throughout
• preparing and analyzing data to ensure accuracy and efficiency
• maintaining up to date records of billing activities
• auditing for and resolving discrepancies and proposing solutions and new processes

The Analyst I collaborates with internal departments and clients to address billing inquiries, process payments, and implement improvements to streamline billing operations.

Key tasks include

• preparing and analyzing billing data
• rate event calculation and application
• preparing reporting and completing audits as needed
• and ensuring compliance with company policies and regulations

The ideal candidate should have strong analytical skills, attention to detail and proficiency in Excel with a passion for analysis and problem-solving.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills: Revenue Assurance; Business Management; Business Compliance; Microsoft Excel; Billing; Analytical Thinking

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees.

Education: Associate's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience: 2-5 Years