Leasing Specialist

Leasing Specialist

Under the supervision of the Assistant Community Manager, the Leasing Specialist is responsible for delivering superior customer service to current and potential residents of the Estates Community. The leasing specialist will perform a variety of case management duties pertaining to leasing and the HCV/Section 8, Project Based Voucher and LIHTC programs. In addition to warmly greeting visitors and prospective renters, the leasing specialist will be responsible for building a rapport with current tenants to give them personalized service.

The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.

• Demonstrates a complete understanding of the leasing and admissions rules as determined in HUD regulations.
• Recognizes needs, goals and desires of current and prospective residents and provides factual and impactful responses, orally and in writing.
• Meets potential renters and guide them on tours of available units.
• Develops full knowledge of application information required, screening process and polices regarding HCV/Sec 8, Low-Income Housing Tax Credit (LITHC), and Affordable Housing paperwork.
• Interviews applicants regarding income and family composition in order to determine eligibility for low-income housing as per established federal guidelines.
• Requests all documents required with Request for Tenancy Approval; and notifies clients of missing documents.
• Performs background checks, credit checks and other responsibilities to see if prospective clients meet the eligibility requirements.
• Determines if clients meet affordability as determined by Housing Authority on Request for Tenancy Approval.
• Computes tenant rental amounts, utility reimbursements, and rent increases in order to satisfy program guidelines using knowledge of program regulations.
• Prepares leasing documents using HUD housing program regulations.
• Submits leasing documents to Assistant Community Manager for review and approval; obtains signatures from management and clients.
• Coordinates move-in dates, materials, and processes. Prepares move-in materials.
• Responsible for proper filling of all resident information and maintaining property files per program requirement.
• Conducts briefing sessions with new participants to explain federal program regulations and lease obligations, as well as public housing quality standards and housing assistance policies, rules and regulations.
• Schedules and conducts annual recertification interviews in a manner that ensures that notices of rent increase are provided at least 30 days before the anniversary date and the entire process is completed by the anniversary date.
• Performs re-examinations, interim interviews and verifies income to determine and maintain eligibility with federal guidelines and regulations.
• Coordinates unit inspections with maintenance for recertifications, move-in, and move out of residents.
• Completes and explains leases to clients during annual re-certification process.
• Maintains property waitlist
• Handles the collection of rent payments, security deposits and application fees.
• Answers incoming calls and handles inquiries from applicants, residents and general public.
• Keeps residents informed of any changes to rental agreements or upcoming property issues.
• Ensures available and model apartments are fresh and tidy. Tours property daily to ensure it is neat, tidy, attractive, and in good repair.
• Courteous, efficient handling of residents' requests and complaints, including creation of work orders. Alerts maintenance when issues are identified on the property and in common areas.
• Assists with recordkeeping, filing, bookkeeping, and paperwork as required. Responsible for maintaining work areas and office in a clean and orderly manner.
• Collaborates with other Estates staff and/or Departments on maintenance issues and HUD program compliance.
• Inspects empty units to ensure that they are ready for move-in and assess conditions and needed turn-around repairs for move out.
• Performs other related duties as assigned.

Education and/or Experience: Two years of college course work and three years of experience in public housing, Section 8, case management, apartment management. Bachelor's degree and Housing Choice Voucher Specialist Certification is preferred. An equivalent combination of education and/or experience may be considered.

EEO POLICY STATEMENT: HANO provides equal employment opportunity to all individuals regardless of race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, religion, physical or mental disability, sex (including pregnancy, childbirth, or related medical conditions), gender identity, or gender expression results of genetic testing, or service in the military or veteran status or any other status protected under applicable law.