Specialist II, Network Success

It’s rewarding to be on a team of people that truly believe in making an impact! We are committed to building the best primary care environment for patients and are seeking healthcare enthusiasts to join us. Job Summary The Network Success Specialist 2 is primarily responsible for building and maintaining collaborative relationships with physician practices, post‑acute providers, and other strategic partners to support value‑based care initiatives. This role drives provider engagement through education, communication, and performance‑focused collaboration to support high‑quality patient outcomes and organizational goals. Additionally, the Network Success Specialist 2 serves as a relational leader, facilitating provider education, strengthening alignment between physician practices and post‑acute providers, and promoting best practices that support coordinated patient‑centered care. This role supports ACO initiatives by improving provider communication, encouraging effective care transitions, and fostering engagement strategies that align with organizational objectives. Essential Duties & Responsibilities Build and maintain strong relationships with physician practices and post‑acute providers to support value‑based care initiatives. Educate physician practices and post‑acute providers on care coordination strategies, organizational goals, and best practices related to post‑acute utilization and patient outcomes. Facilitate collaborative discussions between providers to improve communication, care transitions, and alignment across the post‑acute care continuum. Support provider engagement efforts by conducting routine meetings and follow‑up activities focused on quality improvement and coordination of care. Promote provider accountability and partnership through ongoing relationship management to support operational alignment and organizational goals. Assist with initiatives that encourage appropriate utilization patterns, improved patient outcomes, and strategic engagement. Document and provide feedback to leadership team on all customer interactions in Salesforce. Conduct practice assessments and document engagement tracking functions. Identify and provide solutions and interventions for providers whose key metrics are underperforming. Work with the Provider Success Team to encourage physicians to utilize the services of high‑quality vendors and Preferred Providers. Conduct in‑person and virtual meetings where professional standards are upheld. Handle office tasks such as scheduling conference calls and meetings. Maintain polite and professional communication via phone, e‑mail, and mail. Engage providers and educate them on performance improvement initiatives. Provide management with feedback from providers with issues and concerns. Work closely with Provider Success Team, Contracting Team, and other departments to maintain open lines of communication. Additional Duties & Responsibilities All other duties as assigned. Critical Results Meet with assigned providers consistently according to established schedules > 90%. Provide timely documentation on all assignments and related activities according to established requirements > 90%. Best Practices Manage time in an orderly and consistent manner. Produce task plans for accomplishing all significant work assignments. Use company‑provided productivity tools actively. Education & Experience Bachelor’s degree in Business, Healthcare, or related field. Possess 5+ years’ experience in a client‑facing healthcare role or sales field. Knowledge, Skills & Proficiencies Proficiency in Excel and KPI management, with proven ability to build data‑driven reporting. Excellent communication and relationship‑building skills across provider and executive audiences. Strong written, oral, and interpersonal communication skills. Strong initiative skills. Strong analytical and data management skills. Must be detail‑oriented, possess exceptional communication and inter‑personal skills, and demonstrate a spirit of willing above and beyond to complete projects accurately and timely. Must also be able to multi‑task, work in a fast‑paced environment, and abide by specific deadlines. Ability to present ideas in business‑friendly and user‑friendly language. Highly self‑motivated, self‑directed, and attentive to detail. Team‑oriented, collaborative. Ability to read, analyze and interpret complex documents. Ability to respond effectively to sensitive inquiries or complaints from associates and clients. Ability to speak clearly and make effective persuasive arguments and presentations. Physical Requirements This position works under usual office conditions. The associate is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to stand, sit, walk and occasionally climb. The incumbent must work extended and flexible hours and weekends as needed. Physical demands include ability to lift up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Work Conditions Must be able to perform essential functions such as typing, standing, sitting, stooping, and occasionally climbing. Travel Requirements Yes, 0‑25% travel required; flexibility to travel to clinical sites as needed. Tools & Equipment Used Computer and peripherals, standard and customized software applications and tools, and usual office equipment. Disclaimer The duties and responsibilities described above are designed to indicate the general nature and level of work performed by associates within this classification. This is not a comprehensive inventory of all duties. Cano Health is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Join our team that is making a difference! Please see Cano Health’s Notice of E‑Verify Participation and the Right to Work post here. #J-18808-Ljbffr Cano Health